MARIANDY HOTEL

Sobe su dobre, imaju sve sto treba. Dorucak bi mogao biti bolji..

Long term guest over the years, I stayed for a week, everything was ok, then I paid for a month on the condition I could change rooms if needed. A few days after I paid for a month someone moved in above me, when they put on the AC it would vibrate through my room making it impossible to sleep, work and creating ear pain. I immediately asked to move and my request to the Romanian manager Mkayla and her sister the receptionist Gina (who is extremely rude) were not taken serious. Every day I would ask to move, on the seventh day of these problems I asked again (nicely) to move and Gina the receptionist , got upset for 20 minutes including raising her voice at me. I told her to calm down, she then finally offered me another room, instead to the top level, it was the first level and stunk of cigarettes and was clearly going to be noisy. I couldn’t move there. I even offered to pay more to be on level 4 instead of three. The answer was “it’s full” this was a total lie. It was clear they never took me serious, and to them I was just another “complaining guest”.
The next day the cleaners changed my pillows, moving the one good pillow, when I asked Gina for another pillow she was unbelievably rude and dismissive, she laughed in a passive aggressive way, condescended what I said, and then just walked off. I started to get upset. Then I went to my room with no pillow and her Sister the manager Mkayla then rang my room at 9.30pm and started yelling hysterical that the pillow was not changed, I had to tell her to stop, she just kept going. I said “stop” again and so she hung up on me. I rang her back and said she was unprofessional and it was unacceptable to hang up on me like that, she said “you told me to stop so I did what you said and hung up on you”.
This is the type of mentality from both of them, completely unprofessional, also dishonest. They would not even give me a fresh pillow.
Mkayla broke her agreement with me, never changed the room like she agreed to when I paid a month, and justified it with “all hotels are noisy like this with the AC, even five star hotels” which is simply ridiculous. She never even checked my room for the noise, no one did.
Then another week went past and I didnt see her the whole time, I asked Gina to ask her for a refund for the rest of my stay (9 days left at this stage) Mkayla agreed and then charged me full rate for the last nine days. 15 years I have been working around the world and living in hotels and these two should not be working in hotels. I was a client at Mariandy on and off for five years. Mkayla then told me “probably best you don’t come back” when she gave me the small refund, as if I would want to. Disgrace.

Amazing place to visit and very quite place ????????????????????????

Werry bad! Not recommended.

Hotel stanowczo nadaje się do remontu. Bardzo małe ciemne łazienki poobdrapywane drzwi pouszkadzane meble. W moim pokoju uszkodzona klamka musieliśmy dzwonić do znajomych żeby wypuszczali nas z pokoju. Obsługa naprawiała klamkę ale po kilku wejściach znów się psuła. Śniadania słabe. Miła i pomocna obsługa.