SHERATON METAIRIE - NEW ORLEANS HOTEL ^{* * *}

Definitely had it's day, but that's long past. Staff was awesome but this place needs some love.

Slow preparation for dinner.

This Sheraton Metairie does NOT live up to the Marriott brand. Front desk staff does NOT have a "can-do" attitude. While attempting to check-in after 1pm or at least get info on availability of my Mobile Key the front desk states "no one checks-in til 3pm." She could be polite and offer bellhop service but shes too busy staring at her computer and talking to her colleague.
Several hours prior to our arrival I took advantage of the Bonvoy app to request additional towels, washcloths, hand towels, soaps, toiletries and pillow preferences. None of my requests were in the room when we finally arrived back at the hotel for check-in at 11pm because we were out enjoying Mardi Gras. Shower curtain was torn and the bedroom curtain would not completely close.
Not only were my Bonvoy app requests not granted or observed but we only had 2 bath towels, 1 hand towel and zero wash cloths. It reminded me of staying in a hostel; not a Marriott property.
I checked-out via Bonvoy app but upon leaving the hotel by the front desk, none of the 4 ladies at the front desk even acknowledged us or our departure. The 4 of them were busy talking amongst themselves.
The parking garage and outdoor trash cans are disgusting. There is black oil stains and debris in the parking garage with zero safety/security measures in place.
We were never offered any amenities or told or offered food, beverages, workout room so we didn’t take advantage of those options.

Normalny hotel, chociaż jak na Sheraton to trochę słabo. Pokoje czyste, przestronne. Jest żelazko i deska do prasowania. Jest siłownia z maszynami do ćwiczeń.
Słaba lokalizacja. Hotel jest przy autostradzie i chodzenie pieszo mnie wchodzi w grę. Czekałem godzinę na taksówkę żeby zrobić 5-cio minutowy kurs.
Drugi minus to jedzenie. Wszystko z karty. Bardzo mały wybór. Stek medium rare był wysmażony na wylot. Zapomniane warzywa zostały napredce przypalone na tej samej patelni. Czas oczekiwania na to cudo sztuki kulinarnej: 45 minut. Na śniadanie podobnie. Z karty i tylko 4 warianty. Do wszystkiego poza owsianka dają smażone ziemniaki. Min. pół godziny czekania.

You stay at a hotel for 2 things. To sleep and to shower. When the water is turned off in the hotel and they still charge you full price that is ridiculous. I will never stay here again.