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NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY * * *

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3.3/5
• 22 意见

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3838, North Causeway Boulevard, 元, 美国
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+1 504 836 5253
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2024
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• 2024

New Orleans Marriott Metairie at Lakeway 是一家现代化酒店，位于路易斯安那州梅泰利，距离新奥尔良市中心、法国区和路易斯阿姆斯特朗国际机场仅数分钟之遥。酒店可饱览庞恰特雷恩湖（Lake Pontchartrain）的美景。酒店提供各种客房和套房，其中一些还可使用 M Club 酒廊并欣赏湖景。酒店设施包括餐厅、酒吧、健身中心、会议空间和免费无线网络连接。酒店禁烟，不允许携带宠物，只接受服务型动物。酒店内设有停车场，每小时收费 2 美元，每天收费 26 美元。入住和退房时间分别为 15:00 和 12:00。

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比较并预订住宿 NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY

成员的意见NEW ORLEANS MARRIOTT METAIRIE AT LAKEWAY

3.3/5
22 通知
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Brian Fearnow
Brian Fearnow
访问于三月 2024
I stayed at this hotel for a work conference and this hotel charged me an additional $200+ on my credit card in error. I have spoken to multiple representatives at this hotel and also spoke to Marriott customer service and they advised that they would look into refunding my card. It still has not been refunded back from 2022. I am very unsatisfied with this hotel.
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joe Smitg
joe Smitg
访问于三月 2024
Parking structure was horrible, there's signs they have hidden that if you park on the floor they scam you out of $70 (cash only of course). Building itself is pretty enough but maze just to find the front desk is a pain if you park. Service was grudging. Restaurant folks were friendly and helpful at least. Took 3 orders before they found something they actually had in stock though. Room was unexceptional but serviceable.

Everything felt worn down and uncared for. The receptionist had this awful computer system that took him forever to find my room I had reserved, the keyboard was worn smooth it had been used for so long. Clearly this place gets no investment.
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Never Cheddar Tear
Never Cheddar Tear
访问于三月 2024
I would not recommend staying here. Rooms need to be renovated. The mattress was a sub $99 noisy innerspring that would make noise as you moved. This made for an uncomfortable nights sleep. The air conditioner worked but made strange noises. Large gaps under the door let in light and noise from the hallway. Not worth $200+ per night. Do note the additional charges for parking ($26) that remind you you’re in the present while you sleep in a room from about 2001.
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Jasmine H
Jasmine H
访问于三月 2024
My husband and I stayed at this location for one night on 3/16. While the hotel itself is fine and convenient, the administrative issues are not.

Despite booking and staying for one night, the front desk admittedly, accidentally charged for two nights

I understand human error, but what I don’t understand is the lack of responsiveness and accountability when we tried to get this issue resolved. Like we should just look past it.

He called for days with no reply to have the transaction reversed. When he finally did receive a response, there was no apology, no offer to reverse the transaction, compensate for false additional night…nothing in spite of them clearly seeing the error.

I’ve since called my bank to open the investigation but wish this could have been solved by the front desk or Marriott customer service so I wouldn’t have to write this review.
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Mycuralynn Major
Mycuralynn Major
访问于三月 2024
The GM Mary is a very rude lady, from the way she treats her staff to the way she ignores or is rude to guest. I brought a coffee at the Starbucks and was having a chat with the barista she told me to leave so she can attend to other customers when I was the only customer at that time. The restaurant food is undercooked and overpriced and the rooms are moldy and outdated . Worse experience ever
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