RAMADA BY WYNDHAM SHREVEPORT AIRPORT * * *
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€€
2024
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2024
Ramada by Wyndham Shreveport Airport 酒店是一家三星级酒店,位于路易斯安那州什里夫波特市 20 号州际公路和 220 号州际公路的交汇处。酒店距离什里夫波特机场仅 3.6 英里,距离什里夫波特市中心的赌场、购物中心和会议中心 11 英里。酒店的现代客房配有迷你冰箱、微波炉、书桌、平面电视和免费无线网络连接。套房配有设备齐全的厨房。19 岁以下儿童在成人陪同下可免费入住。酒店设有一家餐厅,供应早餐、午餐和晚餐的美国南部菜肴,还设有一家体育酒吧。酒店提供免费停车场和机场班车服务。
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We booked a room at this hotel by calling their central reservation line, secured it with credit card, when we went to check-in, we were told we don't have any rooms available! After few minutes, we were told, we can give you a room, it is on second floor. When we went into the room, it had: dirty bathroom (it was really dirty), heavy mold, very bad mold smell, ceiling panels were hanging, no TV, where TV is supposed to, there were open wires, no light, only light in the room was night light on night stand, the lobby also didn't have light. When we said, this is not inhabitable room, we were told "we are under renovation and this is only thing we have". Front desk had offered that same room to three other guests before us and each one had refused to stay in there (we saw them leave the hotel in frustration). We were told since they don't have room, they shall not charge us (of course not, right?). We were charged full amount on our credit card. When we called hotel to ask them why we were charged, manager rudely hung up on us.
We filed complaint with Wyndham and they asked for our complete credit card statement, receipt from other hotel we stayed at. After providing those things, they didn't do anything!
We called our credit card company to dispute the charge, in response, hotel gave refund and next day, reversed the refund!!! Credit card company closed the dispute saying hotel has provided credit. But, hotel had already reversed the credit by charging credit card again!!
I am not sure how can they get an occupancy certificate for their rooms from city when their rooms are in such bad shape!!
You’ll end up in a bug-infested dirty room that’s falling apart, then when you return to the desk with your concerns they’ll basically call you a liar and refuse to return your money.