KEMPINSKI SEYCHELLES RESORT ^{* * * * *}

Hotel has excellent location and most of all, the staff is extraordinary. Very helpful, with a lot of attention to guest and their needs. Definately the place to go for, to feel taken care of.

In-Depth Review of Kempinski Hotel, Seychelles

Kempinski Hotels are renowned for their exceptional service and class, setting them apart from other luxury brands. During my recent stay at their Seychelles property, I experienced a mix of the exemplary service they are known for, alongside some areas needing improvement:

1. Reception: The check-in process was smooth, reflecting the high standards of Kempinski. Queries were handled efficiently throughout our stay, maintaining the expected level of class. However, the prolonged check-out process due to misplaced documents was a notable deviation from their usual efficiency, especially stressful with a flight looming. Rating: 3/5

2. Bell Desk & Buggy Services: True to Kempinski's reputation, the service here was outstanding. The staff's professionalism and attention to detail were exemplary, embodying the luxurious experience associated with the brand. Rating: 5/5

3. Dining Facilities & Restaurants: Dining at Kempinski Seychelles was a highlight, with exceptional food and service. Staff members, particularly Adel and Aman, were warm and attentive, upholding the high service standards Kempinski is known for. Rating: 5/5

4. Housekeeping: Surprisingly, this area was not reflective of Kempinski’s usual standards. The service was perfunctory, focusing solely on making beds and neglecting cleaning and replenishments. This was a letdown from the otherwise high-class experience. Rating: 0/5

5. Lady in Red / Concierge: Typically a standout feature of Kempinski hotels, the performance here was underwhelming. The service lacked the promptness and coordination expected of a top-tier luxury hotel, with a notable gap in delivering on confirmed services.
Rating: 2/5

In discussing these points with Ruben, the Front Desk Manager, he demonstrated a clear understanding and commitment to resolving these issues, assuring improvements for future guests.

Overall Impression: While certain departments like dining and bell services live up to Kempinski's reputation for superior service and class, others, particularly housekeeping and concierge, fall short. It's my hope that the management's proactive approach to improvement will elevate the overall guest experience, aligning it fully with the Kempinski standard of luxury and excellence.
Over all experience: 3/5

the location and the rooms of the hotel is amazing and helps you relax and the nature around the hotel is very good. the staff is very welcoming and well behaved giving you an unique experience

Very good service and very beautiful resort. The staff are amazingly helpful and all the time smiling and friendly. The chefs as well they are honestly the best especially chef Ayman. He was so helpful and served us the best food as we wanted even when we wanted something outside of the buffet and was always checking on us whether we like the food and whether we need something else and if everything is ok. The staff also are so helpful and nice especially Erwin, fleurange and srikanth always there to provide the best service and always smiling and friendly with us. We are very satisfied with the service overall and the hospitality of the staff the chefs and everyone else.

Fantastic experience all around. The service by Louise, Aman and the whole team was exceptional.