HILTON PARIS LA DÉFENSE ^{* * * *}

Tucked away from the hustle and bustle of Paris, spacious room compared to the inner city. Public transport at your door and connected to all major tourist attractions and Airport. Very helpful staff, a shout out to Enzo at reception. Sumptuous breakfast at the restaurant. Will definitely come back next time.

I booked a room at this hotel and had reservations after seeing the rating it received. |I stayed for three nights. I will explain further the reasons that made me give it this rating:|1. The area where it is located - The hotel is located in a very quiet area of ​​the Parisian area "La Defense". Everywhere around the hotel there are pedestrian areas and you do not hear motorbikes or cars at any time of the day. Another amazing thing about the location of the Hotel is that inside the building where the hotel is located, on the ground floor and two more levels in the basement, there are a lot of shops. If you miss a shopping session, just get out of the hotel and go straight to the shops. Or you can eat at KFC or Subway, as well as other shops with French delicacies. And also in front of the hotel is the famous Grande Arche, a phenomenal construction||2. Security |During the day, access to the elevator that takes you to the hotel reception is through the space through which you enter the shops. There is always a guard who is careful to see who enters. And at night, access to the hotel is only after pressing the door intercom and the LEDs around a video camera are activated. Only after your face is seen in front of the camera does the door open and you can enter.||3.Breakfast |Starting at 7 am and until 11 am, you are delighted with a superb, very rich breakfast. Every morning, there is a chef who prepares your omelette as you wish. All products are always in abundance.||4. Courtesy of the reception and restaurant staff|The reception staff was very helpful. Whenever I had a specific need, the receptionists helped me.|On the day of departure, because I had an early flight, one of the receptionists, at 5 am, prepared coffee for us, and fresh fruit, yogurt, and some pastries for us to take with us. It was a nice gesture, beyond expectations.||We will definitely come back here.

Brilliant property. Spacious room, excellent breakfast and helpful staff. Situated in a mall and close to the metro. Exceptional customer service. Will definitely book again.

Hotel was okay, but the staff was lack of warmth and hospitality. Nothing unusually bad or something, just lacking in the Hilton hospitality. Can be more friendlier imo. Location wise, it was good, very close to public transport. The food at breakfast was just okay.

It is very fortunate that this isn’t actually a police statement, recounting the death of a child through negligence on the part of staff at Hilton La Defense.||||My son, who has a severe nut allergy, was told that he can safely eat certain items from the breakfast buffet as they did not have any nut-based products in them.||||My son consumed some of the items that I had been assured were safe but quickly complained that he felt uncomfortable. It transpired that these items had, in fact, been cooked using nut oils.||||Being six years old, he was not able to communicate that his throat felt blocked, but instead said that he felt ‘full’ and the food had reached his throat.||||Luckily, he didn’t go into full anaphylaxis.||||I find it unbelievable that I’m even having to say this about a Hilton hotel, but staff were not only negligent but dismissive, ill-informed, careless and lacked any remnants of training on the subject of allergies and their seriousness.||||An allergy is not a preference. It can be life-threatening.||||When I specifically asked staff, I was assured that he would be fine with certain items.||||Hilton owed us a duty of care and has caused injury and endangerment to life.||||Even when I asked somebody on the front desk to speak to a duty manager the following evening, I was told there isn’t one.||||I’ve since followed up with management and we’ve been offered a refund on our stay. £400 seems to be how much they value the life of a child. Truly awful.