BARCELÓ BILBAO NERVIÓN

Céntrico, muy limpio, cama estupenda, moderno personal atento y agradable, un placer

Todo estupendo, las camas son muy cómodas, tienen un catálogo de almohadas por si no te gusta la firmeza de la que ponen de serie. Todo muy limpio y el personal del hotel muy correcto.
El hotel es un poco caro pero si te lo puedes permitir el precio lo vale.

Por sacar una pega diría que las paredes son un poco finas y se escuchan a las parejas de al lado pero no es algo que no pase en la mayoría de los hoteles.

Title: Disappointing Stay at Barceló Bilbao Nervión

I recently stayed at the Barceló Bilbao Nervión hotel, and unfortunately, my experience was marred by several issues. While the location was excellent, opposite the Guggenheim Museum and with easy access to the city center, and the lobby and room design were pleasant and modern, the problems began with the parking.

Despite booking the hotel with parking included, we were told upon arrival that all parking spots were taken, despite being assured earlier that we would be able to park. This was unacceptable, especially since the hotel only has 50 parking spaces for over 340 rooms, which is misleading and not transparent.

Additionally, we booked a room with a king-size bed, but were given a room with two single beds pushed together, which was unsuitable. When we requested a change, the new room provided was not prepared for MyBarcelo club members, lacking benefits.

The overall experience was disappointing and below expectations. As a loyal customer of Barceló for many years, I have been disappointed with recent experiences and have cancelled a future stay in Barceló San Sebastián, replacing it with another hotel. Unfortunately, Barceló has transformed from a respected chain to a mediocre quality and service network. In the future, I will think twice before booking a Barceló hotel.

My second star only for great location!

Quartos pequenos e a necessitarem de ser atualizados. Serviço razoável no check in mas degradando significativamente durante a estadía, particularmente na receção durante a manhã. Ginásio grande e razoavelmente bem equipado para um hotel, no entanto não existem toalhas apenas uns toalhetes de material sintético muito pouco sustentáveis e o único ponto de água para beber está localizado no WC comum. A relação qualidade preço é baixa.

Zentrale Lage.