HYATT REGENCY NEWPORT BEACH

Hopefully they refresh the rooms soon!

This Hyatt is always a pleasure to go and visit. Grounds are beautiful. There are always things to do. Just love it! Thank you!

Staff is nice.Rooms need deep cleaning. Our room was the 1 King with pull out couch which we were going to use for our daughter. It was dirty with trash and crumbs. The pictures I posted are from when we pulled out matress. Meaning they never changed sheets from prior guests. I called front desk they sent new sheets etc. My daughter did not want to sleep on Couch/bed as she was disgusted. 3 of us slept in 1 bed. Next day I requested for them to come take old sheets etc and make the couch/bed. They dropped off sheets while we were gone and didn't make bed. I called again , they said someone would come. They dropped off more sheets????‍♀️. I gave up and made bed, it was ripped at bottom and springs showing through. Very uncomfortable. We had my 10 year old sleep on bed with us as you were litterally laying on springs. Towels very old.Housekeeper did not clean thoroughly . Bikes and golfing closed. Upon check out we had. 30.00 breakfast charge. We never ordered. I called and they spoke to kitchen, stated it was a mistake and they would remove. The gym is nice and it is overall a nice place. But they need to work on cleanliness. Would I stay again ? I would not pay to stay again. This time I used my points only reason we chose this place.

Relaxing and romantic weekend. Totally recommend, the customer service is great.

The rooms were outdated. The kids pool slide and splash pad closed at 4, water was cold and there were no towels. Even when open during the day you have to look for staff to open the slide. Wouldn't stay here again.