L'HORIZON RESORT & SPA

What. A. Place. Astounding service, impeccable accommodations and a lovely quiet escape.

Loved everything about this resort. The service was consistently great, the food and beverage really high quality as was the room and facilities. Location of the resort was great for me. Easy to get to everything with a short Uber ride and also great restaurants in walking distance. Highly recommend. Will be back for sure.

It breaks my heart to have to write this review. This was my oasis for many years and multiple times a year...but there's only so much you can handle from management especially for the premium you pay at this hotel vs the rest of palm springs, that makes it no longer worth it. If you are paying $1,500 per night (with taxes and fees) you expect to get a CLEAN room free of former guests' hair and cotton swabs...you also expect management to be kind, not robots. After staying at the Hermann suites for my 4th time (and on the property for the 8th time) I am making the decision to switch hotels during my stay (skipping a night) because management just doesn't get what good service means and is happy to say goodbye to you.

The first time I stayed at the Hermann suites was when they first opened, I took the biggest suite they had with a jacuzzi in the back. Guess what? The jacuzzi was SO dirty I didn't even attempt to touch it. I love this property so much, I said nothing.

The staff on property is very friendly, but there has not been even one instance I've stayed here where either something wasn't broken in the room or was not clean. This time around beyond a leaking shower and someone else's hair by my bed that even made the house keeping staff disturbed to even take a picture, the walls are so thin I had the privilege of hearing my neighbor have extremely loud sex. I have unfortunately reached my end here.

For the first time ever, because I am upset, I looked at my itemized bill (and you better believe no one orders more bottles than I do here). By doing so, I found out that I was being overcharged $85 (besides this I was offered $100 off but I refused it because of principle, you can't continually mess up and win me over with money). Imagine if I had looked more closely when I had stayed other times..Gd knows how many more "mistakes" there's been.

I am going to another property tomorrow which is 1/3rd of the price, so even if I get the same situation at least I know I'm not paying premium prices as I am here. On top of everything, their food sucks.

There's a reason why everyone I have met here is here for the first time instead of repeat guests like myself...I guess I am the moron. Never again.

Great for couples. Adult only and pool open 24/7. Exceptional and very personable service. Definitely unique.

I wanted to amend my review and add some more particular information. We had an exceptional meal experience. Kelly was very attentive and engaging and you could tell he was invested in the quality of service that we received. I would like to note that this investment was a theme that we noticed throughout our stay, and have also noticed while staying at the other Hermann property, Colony Palms, a few months ago. We had a minor concern about our room as it was facing the pool and we prefer privacy. Contessa gave us the option of choosing from a couple other available rooms, and ended up upgrading us to address our concerns. There was no obligation to do so, but our concern was taken very seriously and was addressed promptly. We were very pleased and grateful. Matt was the valet throughout our stay, and he also went above and beyond in many ways to ensure that our experience was exceptional. There are not enough hotels that care about customer experience the way that they do here.

The staff, the food, and the accommodations were amazing! I can't wait to go back. Get the grilled cheese sandwich y'all!