RIVIERA RESORT AND SPA

While the staff at the hotel demonstrated exceptional service, unfortunately, the overall condition of the resort left much to be desired. Despite a smooth check-in process, the sprawling property lacked sufficient amenities to accommodate its size adequately. The sole pool and hot tub, presumably the main attractions, were overcrowded, with nearly thirty guests vying for space in that one hot tub, making it impractical to enjoy them. Moreover, the common areas such as hallways, lobbies, and elevators showed signs of neglect, with stains and moisture likely from the hustle of children frequenting the pool area and spilled cocktails.

Although our room boasted ample space, a closer inspection unveiled a disheartening sight of stains, dirt, and grime tarnishing the otherwise spacious accommodations. Adding to the disappointment, our balcony overlooked the mundane parking lot, while the intrusive sound of club music from neighboring establishments persisted until the early hours, indicative of insufficient soundproofing measures.

Compounding our dissatisfaction, despite our multi-day stay spanning four days and three nights, the housekeeping service failed to attend to our room even once, leaving us to contend with the accumulating mess and diminishing comfort levels.

We will not return and will advise our friends and family to find accommodation elsewhere.

JB would not approve.

Great stay and awesome staff!

Terribly overpriced for the condition of the resort. Everything looked like it needed refreshing. Seemed understaffed however the people working were very nice.

Had to go to service desk three different times to get more body wash. Finally noticed they brought it up but it was shampoo and conditioner. Guess we'll be making another trip to the service desk. Had to go to the front desk three times to get our card reset because we couldn't get into our room, the batteries were dead on our door. The bar and pool area is amazing but not worth it because of all the other problems. Would not recommend staying here if you like a place with good service.

Unfortunately, our stay here was a bit of a nightmare. There were fire ants all over the pool area and while I was sleeping at night, I was bitten by ants which were all over our room (with some in the bed!), and the bites took forever to heal. The premises obviously have not been treated for bugs and insects. We will never stay at this hotel again.