THE LANGHAM HUNTINGTON

Beautiful property but several hours after we arrived, another guest walked into our room. He had key! he had been assigned the same room. We were upset, so invasive and even scary. How did we know that what he said was true?

Worst part is that no one would discuss the situation. I called front desk, was stuck on hold for a long period of time, then greeted as Mr. Wilcox(?), which is not my name. I explained what had happened, desk clerk said she had to transfer me to a manager. Transferred me to an assistant manager’s phone, but he did not pick up. I left a voicemail but never heard back from him on anyone else.

They had previously texted me greetings upon our room arrival, so I texted back what happened. A manager texted back that they would get in touch with me but never did.

We subsequently stopped by front desk to discuss. Her offer was to make new keys. I would have thought that would have been done immediately; after all, a stranger had a key to our room.

Staff was nice but other mistakes. We ordered room serbice dinners twice. The glasses of wine were bad both times. One night a cabernet and another night a chardonnay.

When I returned home and reviewed the bill, I realized that they had overcharged me for one night.

So one star for customer service and security, five-stars for a nice room, I give it three stars.

Bad experience with customer service. I never got confirmation of my date change and I was off one day unfortunately to extend again. When I called in to push my date out further they could not do anything to help. Make sure you book with the ability to cancel your date that was my mistake with this hotel. All I wanted was to use my hotel I had purchased for another date. I wasn't asking for a refund. There goes over $400 down the drain.

Went there for a 65th birthday tea party... beautiful surroundings and lovely / friendly staff...

NO HANDICAP PARKING!!! ????

Even though there are spaces to park right in front of the door ????

The dark complexion ,older, stocky man, in they navy blazer, told us. "This is private property. We don't have to provide handicap parking ???? ."

$47 for valet parking : what is scam