THE LANGHAM HUNTINGTON

OVERHAUL is OVERDUE:

I travel worldwide and have visited numerous Langham properties, but the Pasadena hotel pales in service and value. It’s an outdated property - rooms and bathrooms are sorely in need of an upgrade, It seems to survive solely on a long past reputation; that and the fact it’s set in pristine Pasadena and by charging $47 for overnight parking. No joke.

As a guest, having to repeatedly request more than once for anything made me want to ‘gift’ a Four Seasons training manual to the entire local mgmt and staff.

Candidly, I’m not expecting this review will alter people’s opinions of this hotel nor influence others to consider alternative options. But I am unable to endorse the Langham Pasadena, and it’s not for a lack of wanting to do so (it’s just so beautiful). Unless major investments in training and accommodations are made, the price to value ratio is simply not justified.

Great historic hotel with nice view. It is too busy though with so many guests. Parking valet takes twenty minutes so pls drop your ticket early. Service is the best including valet driver . Rooms are dated though

I’ve been staying at this hotel for years. I even hosted a Christmas party in the Tournament of Roses Suite and have stayed there several times. I have noticed over the last few years the service has declined and the prices have gone up. On my most recent visit I learned that the 1865 club has been discontinued, there is no room service after 10pm, and they offer no toiletries upon request.
This was a 5 star hotel at one time. The prices are 5 star prices with the service of a 3 star hotel.
There isn’t even a vending machine to get a soft drink or snacks when you arrive late at night.
I don’t know who is running this hotel, but they have destroyed an institution with their pitiful service and lack of perks for frequent visitors.
As a member of the 1865 club you always received a greeting in the form of a personal note from management along with some snacks and a bottle of sparkling wine. It was something to look forward to and a nice gesture that was appreciated.
All those years of membership in the 1865 club destroyed with no commensurate automatic membership in the new loyalty club. It’s as if all those years and thousands of dollars spent at the hotel were for naught.
No loyalty to guests who have stayed there for years. Draconian photography prohibitions, and high prices with less service has destroyed my experience at the Langham. Whomever is responsible for the destruction of a once great 5 star hotel should be run out of the hotel business. It’s shameful!

We booked a night to stay at this hotel in early April via AMEX Travel. We enquired through AMEX Travel for the possibility of changing the date to earlier in the trip because our itinerary has changed. While I understand the T&C said no change allowed, the lack of flexibility from a 5-star hotel brand is quite shocking, not even any options to suggest the change may require additional fees etc., so leaving us a sour taste before we start our trip.

Preferred this place MUCH MORE when it was the Ritz. Service is lacking.