SLS LOS ANGELES

SLS Hotel is very close vicinity to Ceders Sinai.
Staff are very caring, helpful, professional, and very kind.

Horrifying experience 2/18/24-2/22/24. Our room had an absolutely disgusting air conditioning vent (see photo). The vent’s lack of cleaning was discovered only after coming back to our room with a distinct smell of weed, seemingly coming from the bathroom vent which was the filthy one. Our room was a suite so we were able to get the kids to bed without them sitting in the smell. We let hotel staff Know the next am and we were given a small credit and assured that the vent would be cleaned (it was) and an air purifier would be added to the room. The next night again coming home late we had the same smell and the kids very much noticed. We again got them to bed away from the part of the room that had the smell. About 20 min later the smell turned to more of a burning plastic. Apparently that is what crack smells Like too. It stopped after about 15 min but long enough for me to call a manager who didn’t care all that much, followed by someone in maintenance who confirmed nothing is burning from a mechanical point of view and it was an odor from outside meaning it’s not from a building system. The next morning we addressed the issue. We waited to get a response that was substantive while we did our sightseeing. It does not appear they even bothered to go to other rooms in our line to see who is smoking crack and weed. The next night it was back to weed with the added smell of cigarette smoke, again isolated to the bathroom. At least it wasn’t crack right? Thankfully the last two nights we were odor free. For the price you would think they clean vents and run their “family friendly” hotel as family safe.

Wonderful hotel - Alex at the front desk was especially helpful.

I'll be back