SLS LOS ANGELES

This is a 3-star hotel masquerading as a five-star one.
Pros: staffs are great, amazing service.
Cons: cheap, nonfunctional hardware everywhere. Bathroom ceiling was leaking water as shower went on, not to mention their weird shower space layout where you can't use the hand held shower head unless you hold it with one hand the entire shower. Unsafe to climb in and out of tub for seniors or children.

Jenny at the front desk stands out as one of the most attentive, warm, and professional staff members I've encountered in a hotel. Despite a misunderstanding about my room reservation—which was entirely my mistake—she went above and beyond to ensure my stay at the SLS surpassed my expectations.

The bar downstairs, Wasp in a Wig, provided an exceptional experience and was the perfect spot to end the evening during my business trip. Andy, our server, was incredible—both professional and friendly.

The staff, particularly Jenny, truly makes you feel like you're enjoying a genuine 5-star experience. I will definitely return.

Was recently here for a celebrity event and my team did not receive the best service. Some members of the staff were helpful other members were a bit lacking. This was not the level of service we expected from an SLS hotel.

Maybe the nicest hotel room I have ever had other than in Tahiti.

I am a Marriott Bonvoy member and was a tad nervous because of previous reviews I'd read about the service at the hotel. My experience however was NOTHING but positive.

I was there with my family (including 2 children) for an event nearby and I felt welcome and catered to the entire stay. From the moment we pulled up to the valet to the instant we walked inside. The staff was friendly and courteous. It was clear they were there to be of service in what ever capacity they could.

The hotel aesthetics were beautiful and chic. I loved everything about the design and the cleanliness. We even ate in the restaurant one evening and that was absolutely delightful. Wonderful service and great food.

My only regret was not getting downstairs to the Alice in Wonderland themed speakeasy. But I was so busy I didn't have time. The location was brilliant for our needs. Right by the Beverly Hills Center and the theatre where our film premiere was taking place. Trader Joe's and Target were in walking distance. But the icing on the cake was the complimentary limo/shuttle service to nearby destinations. Sure it was first come, first serve but we utilized this several times during our stay and once again the driver went above and beyond for us.

This may have been my first time staying at the SLS Hotel, but this will not be my last time. And I will be sure to tell everyone I know who's planning a trip to LA to (ignore the bad reviews) and stay here too!