LUXE SUNSET BOULEVARD HOTEL

Overall just okay. Won’t stay again due to an occurrence that took place during our stay.

Cons
Walls were very thin so it’s very easy to hear the people upstairs walking around; can also easily hear your next door neighbors.

Toilet flushed slow in our room

Pros
Customer service was good for the most part 4/5.

Valet services and drivers were very friendly and quick to respond

The premises were well kept and aesthetically pleasing overall.

The size of the room was pretty spacious and I did enjoy the outdoor patio with the view.

Very dirty, over charge to what you have agreed to pay, they steal your deposit. Rooms are dirty carpet is filthy. Coffee maker doesn’t work service is horrible

It's a nice place, quintessential southern California. Everybody was very friendly. We had a great experience.

Room was a little dusty valet was super confusing service was on point for stupid questions from hotel guests. Overall decent.

I was disappointed with my stay for 2 reasons. Firstly, I checked in and was not provided with any information or explanation about the layout of the property, how to access wi-fi, dining options, etc. Now... maybe one might see there is a QR code on the back side of the room key jacket, but again, I missed this and it was certainly not pointed out to me. I also had to discover on my own that the only way to navigate from the "upper" level to the "main" level was to walk up and down a VERY steep road OR request a shuttle. Again, had this been explained to me rather than me making every inquiry, I would not be complaining.
Secondly, there was NO hot water; it was luke warm at best. I chose not to complain as it wasn't discovered until the next morning when I showered and I weighed out whether it was worth switching rooms for just one more evening. I decided to report this upon checkout. When I did report it, it was met with a very apathetic response... "I'm sorry about that". Period end of story. I reiterated my concern stating to please be certain to address this as I do not want another guest to experience this problem. Again, it was met with a lack luster, unreassuring response.
I personally, would not choose to stay at this hotel again. It lacks heart and soul.