LUXE SUNSET BOULEVARD HOTEL

Booked on Hotels Tonight and they put me in a very outdated and fouls smelling basic room that was nothing like the high end pictures posted on the site. I stayed for 2 nights and paid over $700 for less quality than a motel 6. The resort and parking fees are astronomical! Don’t stay here!!

Attended a beautiful event here.
Gorgeous setting inside and outside. First class service.

I am extremely disappointed in my hotel stay.
Despite the run down rooms with a terrible smell, and almost every single outlet not working in the room, the hotel staff is anything but pleasant. I left an extremely valuable item of mine in the hotel and realized the next day. As I called them in panic, they did absolutely nothing to help me out. In the most unapologetic tone, they took a message down and I never heard back from anyone. I called the hotel over and over and they simply told me "the maid never saw it" even though they claim their rooms are cleaned thoroughly and inspected by a manager before being rented out to another customer. This is not an item I lost or misplaced. I knew exactly where it was and the drawer I placed it in. At the least they could have acted like they were concerned for my huge loss (valued at 10k) and acted professional enough to take the appropriate steps to attempt to locate my item. I would never trust this hotel again or stay there due to their terrible customer service and lack of empathy.

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Pictures definitely make it seem nicer than it is. Rooms are pretty dated. They also have a ton of fees aside from booking the hotel. We stayed three nights and at the end was charged an extra $500 for parking and a resort fee. I would never stay here or recommend it based off of that alone. The walls are also thin and can hear everything in the other rooms. They also give you a QR code to get your car, order room service, etc. We used it and services were either not provided or we had to walk down to the first building lobby and request in person.I would choose somewhere else