MASA

Stopped on our way out of LA. My friend had never had a deep dish pizza. And I had seen Masa reviewed by someone on TikTok. And hands down it was so delicious. ???? We had the honor of talking to the owner and some regulars. And they told us all about the place and how great the owner was and how well they treated their employees. And to hear that made me so very happy to spend my money there. ???? Such good vibes. Oh yes and our server was awesome. Everyone there was so friendly and helpful. Definitely worth a drive.

I've tried this place a couple of times on my own and once or twice because friends wanted to try it, but honestly, the pizza, deep dish or otherwise, isn't good at all. I'd recommend trying anything else on their menu.
The service, on the other hand, is very good.

I ordered the chicago pizza style and it was splendid! We also got pumpkin soup its good when complimented with sour bread. The lemonade is really fresh! Everything is served fresh ❤️❤️

While the pizza was excellent, the restaurant was extremely crowded and noisy. Also, the wait to be served after placing our order was very long. If you're out for enjoyment and have a lot of time, though, it rates right up there.

Title: Disappointed by Unexpected Charges and Lack of Customer-Focused Service

I recently tried Masa of Echo Park based on a recommendation, and unfortunately, my experience left much to be desired. My wife and I were eagerly anticipating our pick-up order, which included a medium cheese Chicago style pizza and mozzarella cheese sticks with marinara sauce.

The disappointment began when my wife, who picked up the order, kindly asked for some ranch to accompany the mozzarella sticks. To our surprise, she was informed that the ranch would cost an additional $2.00. While this might seem like a trivial amount, the issue wasn't the cost itself but the way it was handled.

My wife had left her wallet in the car, and rather than accommodating the simple request for ranch, she was left feeling humiliated and empty-handed. It's disheartening when a restaurant prioritizes a small charge over ensuring a positive customer experience, especially for first-time patrons who may not be aware of such additional fees.

Curious about the situation, I decided to investigate further and confirmed that indeed, there was a $2.00 charge for ranch. While I understand that nothing is free, the lack of transparency and the approach to customer interaction felt disappointing. We had just spent $45.44 on our order, and being blindsided by an unexpected charge left a sour taste in our mouths.

It's essential for businesses to prioritize customer satisfaction and communicate additional charges clearly. While $2.00 may not break the bank, the principle of prioritizing customer experience over minor fees should take precedence. I hope this feedback encourages Masa of Echo Park to reconsider their approach and prioritize building positive relationships with their customers.