THE PAND HOTEL ^{* * * *}

I wish I could give this hotel a flawless review, I really do. However, the last of our two nights was interrupted by noisy neighbors. Apparently, the hotel had, despite their own policy, let a pair of children stay unsupervised in the room next to us. At 1am I had enough of the screaming and jumping on the floor(?!), and knocked on the door of the offending parties and made a big shushing sound. This however, did not deter the insufferable behaviour and at 1:30am I called the reception. The porter apologised and came up to put a stop to the disturbance, but from the sound of the knocking and lack of sound from any talking (the walls carry sound incredibly well in this hotel), I can only assume the kids next door kept quiet and waited for him to leave again. Shortly thereafter, the sounds of playing and shouting was heard through the wall again. In the end, I didn't fall asleep until well after 3am.
The next day, during checkout, I spoke to the porter about the previous night, and he said he'd seen a notice about it and once again apologised. In the next breath, he put forward the card machine and asked me to pay for the previous day's breakfast.
This would all have been forgotten and fine, had he just offered to comp one (or even both) of our breakfasts, but all we got for the ruined night's sleep because of letting children stay unsupervised in a room (again, against hotel policy) was an apology.
Truly, a black mark on an otherwise wonderful stay at a beautiful hotel in an even more beautiful city.

Went to The Pand Hotel whilst staying in Bruges. This place is definitely an experience in itself. The building is super old and gives a very authentic experience to staying in the historic town. The rooms themselves are small but that comes with this style of place. Not that you need anything more because it’s just a place to rest when your not out and about. Location wise it’s amazing. Staff are brilliant and super helpful. All in all really great experience. Would recommend.

Het Pand Hotel bood ons een heerlijk ontbijt en nette kamers. De gastvrije ontvangst van de familie Stuyts zorgde direct voor een aangename sfeer. De kamers zijn goed onderhouden en netjes, met oog voor detail. Het ontbijt is een ware traktatie. De ligging is top! Kortom, het was een plezierige ervaring met een vriendelijke ontvangst, heerlijk ontbijt en verzorgde kamers. Een aanrader!

Nous sommes restés une nuit dans cet hôtel parfaitement situé et avons pu bénéficier du parking privé. Tout était parfait ! Chambre propre, une très belle vue sur les toits de Bruges, personnel au petit soin et que dire du petit-déjeuner (qui mérite clairement une 5e étoile)... Nous avons adoré notre séjour ! Merci à tous pour l'accueil !

I really wanted to like this hotel located on a quiet street in Brugges (just on the fringe of the tourist section). But the woman who checked us in was one of the least friendly or helpful people we met in the hotel industry. Any request we made, whether it was to have maid service when we planned to be out for lunch or a request for a modestly late checkout was met a disgruntled look and then argument about why that wasn't possible in a hotel like theirs.
We had just traveled to Brugges from Munich. As you can read from my review of my hotel stay there, they treated us and all guests incredibly graciously. We also received that same high-level of care during our stay in Ghent last night.
As for the Pand Hotel itself, it's not bad. We stayed in the "master suite". As you can see, it's a little dated and older people should be aware of the spiral staircase. The a/c is on the noisy side and you can hear it cycle on and off throughout the night. These things are relatively minor however, when compared to the unfriendliness at the front desk. I thought the owners of the Pand would like to know.