OUD HUIS DE PEELLAERT ^{* * * *}

I am writing to express my dissatisfaction with the experience I had during my recent stay at your establishment and would like to address specific points.

Upon check-in, I was informed that the premium room I had reserved was not ready, which I understood and accepted. However, I was surprised to notice that during the same process, my brother, who registered after me and booked a lower-category room, received his room immediately, along with detailed instructions to explore the city.

While waiting in the hotel lounge with my husband, I assumed my brother would also come to wait with us. Upon realizing he wasn’t with us, I went to the reception to inquire about his whereabouts. At that moment, the receptionist first expressed surprise and asked if we were together. Later, she informed me that he had already entered his room.

The situation became more perplexing when, subsequently, requesting a room with separate beds for my brother, I was assigned his room, despite having booked a premium room, and my brother had paid for a lower-category room.

When I consulted with another receptionist, I was assured that all rooms were premium, including my brother’s. To avoid causing inconvenience to my brother, I did not pursue the complaint at the reception.

Furthermore, I observed that other guests who arrived after me were welcomed with a welcome cocktail. This added to the extended wait, negatively impacting my experience, especially considering that my husband wasn’t feeling well and needed to rest in the room. However, we could only access our room when my brother requested a switch to a room with separate beds.

This lack of coordination in guest registration further contributed to the confusion and negatively affected my experience at your hotel. As a customer, I am disappointed, feeling that the expectations for reserving a premium room were not met.

Très bel hôtel, personnel sympathique et petit déjeuner au top.

Fijn hotel. Mooie kamer. Compleet ontbijt. Personeel is erg vriendelijk en behulpzaam. We hebben gedineerd in het andere Dukes hotel. Een aanrader.

Très bonne expérience. Rien a dire.
Petit déjeuner excellent.
Très bien situé.
Je recommande a 100 %

Nice location. Rooms on top are interesting, logs are lying inside the room and give historical appearance. Only absence of standing douche is minus. Overall was happy with appliances.