avis_word HÔTEL FITZ ROY Val-Thorens

Perfect hotel in the perfect location with outstanding service. My friends and I had a great time, would definitely recommend this hotel……………………………………………………………………………………………………………………………………………………………………………………………………………………………….

My wife and I stayed at the Le Fitz Roy for our honeymoon and had such a wonderful time. The room was lovely, with such a nice view of the mountains. The hotel's staff was kind, attentive and very helpful throughout our stay. The hotel offered ski-in and ski-out access and an easy-to-use locker room for our ski gear. The hotel's patio was a lovely place to unwind after a day of skiing, and even featured some live music. We also really enjoyed the hotel's spa, which included a pool, sauna, steamroom and showers. The hotel was also well located, with multiple dining options a short walk away. We highly recommend staying at Le Fitz Roy if you are looking to visit Val Thorens.

Very nice hotel. Amenities and service were better than their "brother" hotel Val Thorens from the Beaumier chain. The room was bigger, even had a terrace. The TV was smart, and nicer bathroom. Staff were very attentive. We were welcomed by a charcuterie plate, accompanied by some brownies and a wine bottle. The swimming pool was warmer and with stronger pressure on the hydromassage. The steam room was properly heated. The location is also great.

What a wonderful hotel! The location is incredible and very easily accessible. The room is lovely and we had a fantatsic view of the pistes. All the food we ate was wonderful. The breakfast had limited supply, but everything supplied was good quality and tatsy. Dinners were also great and there is enough variety. Supplements are required for some of the meals, but they're reasonable and significantly cheaper than if you were to buy the same meal on the slopes. All staff have been amazing, but especially the waiting staff. Thank you all for such a wonderful holiday.

Bar and restaurant: The service at the bar and the restaurant are absolutely amazing. The team is very professional and looking very nice as well. Exceptional place to be.||Rooms & hotel: We’ve received an unmatched level of comfort and service from the hotel staff. This is the hotel that delivers all you pay for.. and more.

Booked a family room for two expecting comfort and space, but the room was still uncomfortably tight. “Elizzie” at the reception was extremely rude and unhelpful, she clearly doesn't understand hospitality. The rest of the staff seemed untrained and far from what you'd expect at a 5-star hotel. Only upside is the location. Definitely not worth it otherwise.

Just spent a week at this hotel. The staff are all very helpful and friendly. The room we stayed in was a suite and it was ok but there had clearly been a leak from the shower room and there was a large amount of water damage on the wall and floor. The menu was limited and especially for children. The location is amazing though. That is the only reason I think this is considered a 5 star hotel. I have stayed in many 5 star hotels and the reality is this is not one of them. I would say it would only be a 3 at a push 4. The location and that it is listed as a 5 star it comes with the price tag that unfortunately it doesn’t warrant. It’s a real shame as this could be a really nice hotel with a better menu and a bit of maintenance and updating. As for the staff especially the restaurant manager who I asked to make something not on the menu for our daughter one night were great. Hope this review helps the management make the necessary changes.

This has been without a doubt the worst experience I have ever had with an allegedly 5 star hotel. How to begin?||We booked the best suite - the Beaumier suite and have been subject to haphazard service and relentless noise pollution.||1. No warning was given that a festival was occurring during our stay and that there would be constant music pollution throughout our stay to the extent that, with all windows and doors closed we were unable to enjoy even a few minutes of peace in our room without the whole suite shaking from the music. When asked about this, the hotel management simply shrugged their shoulders and informed me that they did not know this would be happening and that they could not offer any alternative quieter rooms of the same category. It seemed unlikely and very irresponsible for the hotel not to be aware of what is going on around them that might affect their guests and offer warning to check that I was still happy to go ahead with the booking. Repeated negotiation with the manager led to agreement for one night discount on our stay which does not even slightly go towards 6 nights and days of our room at over £1k per night being essentially unusable. Even this concession came after many complaints and was given as if WE had been given some sort of favour!|Moreover, when said festival was supposed to have been finished on our LAST evening horrendous thumping music unacceptably loud in our room and again had to ask reception to locate and sort. No sense of anticipation at all of customer needs.||2. Day 1 on arrival when it was -3 degrees two of the radiators in the bedrooms did not work properly and had to call maintenance.||3. The room safe was working only haphazardly and mentioned to reception several times and only after mentioning to manager after 2 days was there any move to remedy this.||4. Mentioned over 3-4 days no replenishment of shower caps and facial pads in rooms despite asking for this only to then have suddenly about 11 sets just left on the sitting room table as if to make a point. Just the daily replenishment in the allocated bathroom slots as would be usual in a hotel would do.||5. Every time the housekeeping service came something odd would happen to the blinds in the children’s bedroom - had to call maintenance to come repair.||6. Had to ask for fire to be made in our room several times and really only got this right the last two nights of our stay.||7. Asked for tea in room to be replaced with herbal tea and concierge at reception seemed confused, informed me he would check and never came back. Eventually had to ask manager on another day who then arranged for herbal tea.||8. After all of the stress above then asked to check out 1 hour later than the allotted time and told very rudely no by a very condescending receptionist and we must change in the spa/swimming pool after skiing on the last day as someone was booked into our room checking in early and it would take 3 hours to clean - check attached photos - seems very unlikely given the dust. Quite apart from being unhelpful I have never had any member of staff in a hotel address me such a tone.||9. Poor maintenance of what would be a beautiful room including steps into the bedroom/mezzanine leading out young child to get a painful wood splinter in her foot - see photos attached.||Noisy and unfriendly. Overall would NOT recommend unless you particularly like noisy environments and haphazard condescending service on your holidays.

This has been without a doubt the worst experience I have ever had with an allegedly 5 star hotel. How to begin?

We booked the best suite - the Beaumier suite and have been subject to haphazard service and relentless noise pollution.

1. No warning was given that a festival was occurring during our stay and that there would be constant music pollution throughout our stay to the extent that, with all windows and doors closed we were unable to enjoy even a few minutes of peace in our room without the whole suite shaking from the music. When asked about this, the hotel management simply shrugged their shoulders and informed me that they did not know this would be happening and that they could not offer any alternative quieter rooms of the same category. It seemed unlikely and very irresponsible for the hotel not to be aware of what is going on around them that might affect their guests and offer warning to check that I was still happy to go ahead with the booking. Repeated negotiation with the manager led to agreement for one night discount on our stay which does not even slightly go towards 6 nights and days of our room at over £1k per night being essentially unusable. Even this concession came after many complaints and was given as if WE had been given some sort of favour!

Moreover, when said festival was supposed to have been finished on our LAST evening horrendous thumping music unacceptably loud in our room and again had to ask reception to locate and sort. No sense of anticipation at all of customer needs.

2. Day 1 on arrival when it was -3 degrees two of the radiators in the bedrooms did not work properly and had to call maintenance.

3. The room safe was working only haphazardly and mentioned to reception several times and only after mentioning to manager after 2 days was there any move to remedy this.

4. Mentioned over 3-4 days no replenishment of shower caps and facial pads in rooms despite asking for this only to then have suddenly about 11 sets just left on the sitting room table as if to make a point. Just the daily replenishment in the allocated bathroom slots as would be usual in a hotel would do.

5. Every time the housekeeping service came something odd would happen to the blinds in the children’s bedroom - had to call maintenance to come repair.

6. Had to ask for fire to be made in our room several times and really only got this right the last two nights of our stay.

7. Asked for tea in room to be replaced with herbal tea and concierge at reception seemed confused, informed me he would check and never came back. Eventually had to ask manager on another day who then arranged for herbal tea.

8. After all of the stress above then asked to check out 1 hour later than the allotted time and told very rudely no by a very condescending receptionist and we must change in the spa/swimming pool after skiing on the last day as someone was booked into our room checking in early and it would take 3 hours to clean - check attached photos - seems very unlikely given the dust. Quite apart from being unhelpful I have never had any member of staff in a hotel address me such a tone.

9. Poor maintenance of what would be a beautiful room including steps into the bedroom/mezzanine leading out young child to get a painful wood splinter in her foot - see photos attached.

Абсолютно не соответствует ни 5 звездам, ни своей стоимости. Хреновые завтраки, хреновый вайфай, хреновая уборка в номерах, бутылку воды постпвили в номер тольков первый день и тп. В общем для 3х звезд еще более-менее, но, учитывая заявленные отелем 5 и взимаемую стоимость - это ужасно

Perfecte service, hond vriendelijk en behulpzaam, aardig en vriendelijke medewerkers. ???? hoge servicegraad waar andere hotels/medewerkers een voorbeeld aan kunnen nemen. Grote heerlijke bedden, mooie kamer en uitgebreid ontbijt. Perfecte ligging in het dorp.

the hotel clearly does not correspond to its price. very bad small rooms, very bad wifi, bad cleaning, even water and that you have to ask for to be brought

We recent had the most amazing recently stay at The Firtzroy Hotel Val Thorens. I must say, it was an overall wonderful experience. Nestled at the top of the Les 3 Vallee ski area in France the hotel lives up to its name with a perfect blend of comfort, hospitality, and relaxation. We had a group of 10 people accommodated all of our needs!||The hotel’s location is perfect if you was to just step out your door and ski it was just a short walk to local shops and great restaurants. The dinners just ok, but besides that a great experience. ||The bed was incredibly comfortable, adorned with plush pillows and quality linens. A large window provided ample natural light and balcony, stunning views of the ski sloops. The amenities were top-notch, including a flat-screen TV, a well-stocked minibar, and a coffee maker.||Housekeeping was attentive without being intrusive, ensuring that my room was always tidy and well-stocked.||The staff warm and welcoming, they went above and beyond to ensure that my needs were met. From the front desk to the restaurant, each team member displayed a genuine commitment to excellent service. The staff was outstanding the front desk was incredibly helpful, Leo helped us with whatever our needs were!||The hotel boasts an impressive array of amenities, including a full-service spa, a well-equipped fitness center, and a serene indoor pool. I indulged in a relaxing massage at the spa, which was a highlight of my trip. The pool area was tranquil, allowing guests to swim or lounge.||I would highly recommend The Fitzroy Hotel for anyone seeking a ski getaway or a family vacation. With its beautiful location, excellent service, and quality amenities!|Alicia

We have just returned home from a week at Le Fitz Roy and we absolutely loved our time there. The staff were super friendly and helpful, food consistently great, and location perfect! A trip to the spa after a day skiing was a huge benefit too. The only recommendation for the hotel (which we also spoke to reception about) is to include a fan in the rooms. Our room was really hot in the evening and the street outside was quite loud when we opened our door to cool it down. Would definitely return though, thank you to all of the team at Le Fitz Roy ????

Spa au top , massage fait par Celia , je recommande

Fantastic location - cannot be beat! Extremely convenient and easy ski in / ski out. Terrific service all around - at check in, during our stay, check out. We had an issue with our Uber and the hotel staff were extremely helpful in getting us a car arranged so that we could make our train to Paris on time.

The breakfast is terrific. Some reviews complain that you need to pay extra for eggs - this is not correct. The included buffet has two types of egg options. If you want a custom omelette or other custom egg dishes then you need to pay. The breakfast buffet is fulsome, fresh, and nourishing.

Lunch and dinner at the hotel are also outstanding.

Every year my sister and I book a week's skiing holiday at a 5 star hotel, and one of the things we look forward to is having varied and delicious 4 course evening meals included in half board. The food here was extremely disappointing. The menu is the same EVERY DAY except for the chef's special and the soup, and if you don't like the special (included in half board) then most of the other choices on the menu are charged extra! You even have to pay if you want cheese instead of dessert. I've NEVER experienced this in a "5 star" hotel before. Additionally, the choice at breakfast is extremely limited and stocked low.|The boot room is poorly designed with not enough space to sit down without constantly having to move to let people pass. The exit from the boot room is via the outdoor terrace, where you have to manoeuvre past all the tables and chairs. Not ideal!|Several times the cleaners came to clean the room just as we got back from skiing late in the afternoon, then would come back to do turndown when we were getting ready for dinner.|This is a lovely hotel, but it's not 5 star. On a positive note, it's in an excellent location and we had a lovely, sunny balcony overlooking the piste. The staff are very warm and friendly and try hard to improve the experience - for example, when we complained about the food, the chef made us a special starter. The spa area is also very good with a small, warm pool with jets and a hot, spacious steam room.|I recommend the hotel as a 4 star, not 5 star, but do not choose half board. There are plenty of places with good food nearby to have dinner instead.

We stayed at Le Fitz Roy, and unfortunately, our experience was mixed. Let's start with the positives: the location is excellent, the staff is friendly and welcoming, and the dinners were delicious, although the menu was quite limited.

Now, for the downsides, which were too many for a hotel of this level. Service at reception is extremely slow – we waited 40 minutes for our ski passes. Breakfast was quite basic, far from what you’d expect from a five-star hotel: egg dishes were available for an extra charge, and there was no champagne.

The rooms are very small and in desperate need of renovation – scuffed and stained walls don’t match the hotel's status. Upon check-in, the front door and balcony door wouldn’t close. They were eventually fixed, but the balcony door stopped working again after a few days. The TV didn’t work, and there was no remote control in the room. Information about the hotel, weather, and services was either outdated or completely missing. Surprisingly, the room lacked even basic toiletries – no toothbrush, shaving kit, or shoe care items. Slippers weren’t replaced, even when they were soaking wet.

Housekeeping was poor, although the room was prepared for sleep each night. The bed linens and pillows were excellent, but that was one of the few highlights.

The spa area is extremely small – just two saunas that barely fit 10 people. Hygiene in the spa is lacking: almost no one uses the towels provided, and many guests enter the sauna in wet swimwear, creating unpleasant steam and odors. The gym is a joke – just one treadmill and some resistance bands.

The hotel overall gives off the impression of a bunker – low ceilings, poor lighting, and a lack of space and comfort. Unfortunately, the service and facilities do not live up to the five-star rating.

Le Fitz Roy in Val Thorens is NOT a five-star hotel. (Koh-I-Nor is a proper 5* hotel. Pashmina is a proper 5* hotel.) ||||The only positive experience we had with this hotel is its location. We had to endure a 5-nights stay.||||Their Beca restaurant? After dining there on our first night, I never returned. My husband tried breakfast on our first morning; we bought coffee elsewhere for the rest of our mornings.||||Their bar? On our first evening, we sat at the bar (not at a table) and it took an age to be served unsavoury cocktails without napkins or nuts (which were served to those sat at tables). At peak time, there appeared to be only 1 bartender, 2 servers (who were impossible to make eye contact with) and a floor manager. We never returned after that first night.||||Our €900/night ‘Privilege’ room was poorly laid out. There were no hooks to hang damp ski coats and ski pants outside of the closets. Dirty towels that we purposely left on the floor in a corner were not collected/changed; we had to literally place them in the bathtub for them to change the towels. (This is noted in unobtrusive small cursive writing on a card in the room.) The towels were scratchy. The bathroom amenities were not replenished. Our tray of used mugs, spoons, empty crisp bags, etc. wasn’t collected until we placed it on the hall floor outside our room. The halls and elevators were always dirty.||||The ski room? The worst laid out ski room we’ve experienced. With more than 70 lockers, there are 5 benches in the narrowest space where it’s impossible to change into your ski boots without at least a dozen individuals trying to pass through.||||If you are looking for a 5* star ski-in/ski-out hotel experience in Val Thorens. This isn’t it. I regret not booking Koh-I Nor.

Good location, beautiful rooms, ski lockers are a bit small. The staff is a bit unprofessional. The responses to any negative reviews will tell you enough.

Like many other reviews, I wouldn’t say this is a 5 star hotel. It is in a good location, looks good, has a nice pool and sauna etc and the ski shop on premises is good. I enjoyed our trip and I would be happy to return. ||But, there were just too many things that weren’t just quite perfect for what is not an insignificant cost to justify a 5 star rating ||Eg||It took ages to get our food on the first night||No ice available to have in my coke zero||Our safe didn’t work, I reported it on day one and it never got fixed||The service was a bit mixed, sometimes excellent sometimes a bit average||And not connected to the rating, but our room (in the eves) was sooo dark it was difficult to see the beams that we kept hitting our head on||I did enjoy it, and if it had marketed itself as a 4 star my expectations would not be so high. That said it is probably just thing about all hotels in ski resorts, they are all marketing themselves as one star more than they should be.

Прекрасный отель в самом центре Валь Торанса, с прямым выходом на склон, очень вкусным рестораном и приятным персоналом!|Мы дом вдвоем с женой и нам все очень понравилось. Бронируйте заранее парковочное место. |Есть бассейн и спа. Сауна и хамам.

Нам все очень понравилось! Спасибо за комплимент в День Рождения!

There a few positives about the hotel in terms of location, ski in/out, ski hire shop in hotel (who were helpful) and the spa. Live music in hotel bar was a nice touch (albeit expensive drinks). However I was disappointed overall given the price we paid to stay at a 5* hotel. My disappointment driven by small boot room, rooms were small, service to get a coffee at breakfast was incredibly slow (20 mins most days and difficult to get a refill) and thought the hot food selection was limited. We paid a lot of money to stay here and just didn’t feel like we got value for money. A coffee machine at breakfast and not having to pay for a fried egg would have been expected for a 5*. I also didn’t like the deposit system they used at book in. They did not accept Amex so I had to use my bank debit card (which was fortunate that I had enough money in my account) as £1k was frozen on my account during the holiday and over a week after check out which was really inconvenient and stressful. I had high expectations and unfortunately they were not met. The hotel has potential to be a lot better.

The hotel is clean and well-located. However, the food, restaurant, and especially the breakfast fall short of expectations. Coffee takes 20 minutes to be served, and items such as scrambled eggs, water, and juices can take up to 15 minutes to be replenished. |This significantly delays the start of the ski day, and a greater variety of food options would be appreciated. |A positive highlight of the hotel is the surprise sweets left in the room each night.

I loved my stay here. You can't beat the location. The premium mountain view is worth it. The service was excellent. The facilities were great.

Serval and constantin, they have been wonderful hosts at Le Fitz Roy hotel. I will come with my family every year because of the welcoming hospitality every year. Both of the staff make a big difference and make it worthwhile for us to stay here each year. Thank you for Serval & Constantin once again for such great hospitality at this peaceful hotel

Hôtel très raffiné, personnel agréable et bienveillant et le repas est digne d un 5 étoiles tant sur la qualité des produits que du service

Hôtel très luxueux et un personnel très attentionné. Je me sentais comme à la maison et les différentes équipes m’ont fait passer un moment inoubliable.
Je ne parle même pas de la localisation qui est complètement centralisée avec la meilleure expérience ski au pied que j’ai eu depuis mes 20ans de ski.
Je ne pourrais que recommander l’endroit et je reviendrai l’année prochaine

Semaine extraordinaire acceuil tout est parfait