avis_word HÉLIOS HÔTEL & SPA 梅里贝尔

Deuxième séjour au sein de cet hôtel si charmant. Équipe très sympathique. Un séjour des plus agréables. Du petit déjeuner au dîner en passant par les crêpes du midi…….Un régal. Les papilles papillonnent. Petit repos au hammam puis bain de détente après de belles descentes de skis. À refaire. Merci.

La crêperie Doron 2 topissime,pas trop cher,service impeccable et délicieux, les meilleures crêpes!
Magnifique terrasse

We cannot thank L’Helios more for an incredible stay: the staff went above and beyond. Cleanliness of the hotel was 10/10, ski in ski out was perfect and the food was out of this world. Thank you so much for a perfect stay we will be back!

Très bonne localisation. Personnel du restaurant et skishop très amables et toujours à l’écoute. Le menu proposé trèsbien ( en revanche ideal d’avoir un carte de menu plus luxe moins plastique) |Des détails doivent être améliorés pour un 5 étoiles. (Aménités, réception, avoir une salle de gym,

Bonne équipe. Agréable. Aimable. Serviable. À l’écoute. Infrastructures très bien entretenues. Bon emplacement. Belles chambres bien équipées. Tout bon !

Excellent etablissement , prestations et services impeccables. Personnel attentionné et professionnel à l'écoute des besoins des clients . Nous reviendrons avec certitude .

The staff makes this property so good! The staff along with the cleanness, the location and the morning breakfast made our stay very comfortable. Spent 6 nights in March 2025 for spring skiing and hope to visit again one day. Would definitely recommend to friends, family and fellow travelers.

This place is a hidden gem!
Wonderful ski in and ski out with their own ski shop!
Customer service was fantastic, and all of our lessons, activities and rentals were taken care of before we even arrived!
Rooms were clean and well decorated. View from the room was spectacular.
Dining at the hotel was not only convenient, but wonderful and well presented.
The entire staff at the hotel was welcoming and accomodating.
We will definitely be returning soon!

Bon sejour’
Excellent petit déjeuner
Personnel attentif

Super practical for skiing. The pro shop which helps with skis is very helpful.
The staff is friendly, the room clean but could definitely use more light.
The pool should ideally be warmer.
The creperie restaurant is really cool.

Very comfortable rooms. People staff was very efficient and dedicated. The ski room is comfortable and the people very helpful. The spa and massage are quality services as well. The reception makes your stay easy by managing your needs. We will surely come back next year.

Nous revenons chaque année avec plaisir dans cet hôtel idéalement situé (pied des pistes et seulement 10 mn à pied du village).
Les chambres et salles de bain sont spacieuses et décorées avec goût. Même chose pour les parties communes. Propreté impeccable.
La presence d’un ski set dans l’hôtel permet de louer ski / chaussures directement sur place (hyper pratique) et l’accès libre au spa, hammam et piscine (petite) est un vrai + après le ski.
A souligner la super qualité du petit déjeuner (très grande diversité de viennoiseries, pâtisseries maison ????). Nous aimons aussi profiter ponctuellement de la crêperie de l’hôtel (midi) et du restaurant de l’hôtel (soir)
Cette année, nous avons fêté l’anniversaire de notre fille sur place et toute l’équipe a été adorable. Un grand merci à tous (accueil, bar, crêperie, restaurant, ski set…) pour cette belle semaine et notamment à Johnathan (Maitre d’hôtel), Aurélie (accueil) et Fred (ski set).

A l’année prochaine !

Site d’exception sur les pistes,|chambre très spacieuse avec tout le charme attendu des amoureux, beau spa et un personnel qui porte toute l’attention pour emmener cet hôtel au plus haut des 3 vallées. Une etoile particulière pour Fred et son ski shop.

Belle vue depuis la chambre et la salle du petit déjeuné. |Très bon petit déjeuné.||Lumières dans la salle de bains insuffisantes. Miroir agrandissant cassé.||Je ne comprend toutefois pas qu'on attende impérativement 17h pour avoir une chambre disponible vu le prix payé par nuit. Et la rendre avant 11h le lendemain. Cela ne vous donne pas envie de profiter des infrastructures de l'hôtel.

We had a wonderful stay at L'Hélios! From the moment we walked in the door, the staff was incredibly kind, helpful, and welcoming. The facilities and service were top notch and the atmosphere truly relaxing. Our only regret is that our stay wasn't longer - can't wait to return some day!

We had a wonderful stay at L'Hélios! From the moment we walked in the door, the staff was incredibly kind, helpful, and welcoming. The facilities and service were top notch and the atmosphere truly relaxing. Our only regret is that our stay wasn't longer - can't wait to return some day!

IDEAL, la direction de l'hôtel et le personnel font preuve d'une attention exceptionnelle pour satisfaire chaque instant du séjour. Dans un cadre luxueux, accueillant et apaisant, chaque détail contribue au plaisir. De la piscine en passant par l'assiette, que du bonheur

A really great hotel in a great location. Communication before we arrived was good and they managed to resolve an issue we had with a duplicate charge of a lift pass. Rooms are very good size , beds are comfortable, breakfast was plentiful. The ski hire shop was perfect on site, boots are warmed and skis are placed ready for you to clip in and go. We will most definitely return

Unser Aufenthalt war traumhaft! Wunderschönes Zimmer, perfekte Lage direkt an der Piste. Das Hotel können wir sehr empfehlen, alles Bestens! DANKE an das gesamte Team, dass uns den Urlaub noch angenehmer gemacht hat. Wir haben uns sehr wohl gefühlt.

Fantastic hotel and very polite and friendly staff

Cet hôtel est magnifique, offrant une vue à couper le souffle. L'emplacement est idéal, à seulement 5 minutes à pied du centre, parfait pour profiter de la tranquillité tout en restant proche des attractions locales. Le véritable atout, c’est le skishop directement dans l’hôtel, qui se trouve également sur les pistes. Le skipass est disponible sur place, ce qui rend l’expérience d’autant plus agréable : à peine arrivés, on se retrouve sur les pistes, avec des chaussures bien chaudes, sans avoir à se soucier de quoi que ce soit. Il s’agit d’une entreprise familiale, et cela se ressent dans l’accueil chaleureux du personnel, toujours à l’écoute et prêt à faire de son mieux pour répondre à nos besoins. La décoration est raffinée, pleine de charme, avec un petit détail que l'on adore : des fleurs fraîches, ajoutant une touche délicate et vivante à l’ambiance. Côté cuisine, c'est un véritable régal ! Les petits déjeuners sont variés et adaptés à tous les goûts, il y a une crêperie ouverte à midi, et le soir ravira les amateurs de cuisine délicate et goûteuse. La famille met tout en œuvre pour offrir un voyage gustatif personnalisé. Les chambres sont un véritable cocon de confort, d’une propreté irréprochable, avec des produits de beauté de grande qualité qui complètent cette expérience. Les seuls petits inconvénients concernent la remise d'une seule clé par chambre, quel que soit le nombre d'occupants, et l’obligation de la rendre à la réception à chaque sortie. Si vous rentrez un peu tard et qu’une autre personne de votre chambre détient déjà la clé, un membre du personnel viendra vous accompagner pour ouvrir la porte, ce qui peut paraître un peu intrusif. De plus, le nombre de caméras de surveillance, bien qu'assurant la sécurité, pourrait en perturber certains. Cela dit, cela peut se comprendre étant donné des expériences passées avec des clients moins respectueux.
Malgré ces détails mineurs, cet établissement reste une perle rare, et nous tenons à remercier chaleureusement tout le personnel pour avoir contribué à faire de notre séjour un moment inoubliable.

We really enjoyed our stay—great service and a cozy atmosphere. Looking forward to coming back!

Excellent accueil et service ambiance cosy

The hotel is so good. Location perfect in an area very handy to access the city centre and the ski in and ski out. Very good restaurent for dinner and breakfast. The staff are amazing in the reception, restaurent and in the ski shop. We were very well looked after. I thank everybody for everything.
Well recommended.
Thank you all.

Very pleased with our stay at L'Helios...we received overnight snow which made the experience all the more enjoyable. We particularly were thankful for the gentlemen being so accommodating and patient with our way too long-breakfast stays (the breakfast offering is superb as well) . The front desk was also very helpful securing ski passes and arranging shuttle trips to and from the village. Felt like every view out of the hotel was breathtaking. Wouldnt hesitate to stay again.

Disappointingly underwhelming||For a Five Star hotel, or is it Four Star – it seems they can’t decide, there was a lot lacking, considering the prices. The main thing lacking during our stay – the swimming pool / jacuzzi, which was the main reason we had booked the hotel – just what one feels like after a hard day’s skiing. It was closed until the last day of our 3-night stay – degradation issues from previous guests were blamed, but it also took almost two days to heat up the water once the problem fixed. And no compensation offered on check-out for lack of such facilities, as management said we hadn’t spent enough money in the hotel during our stay. To be frank, even when working the space isn’t really up to scratch for a “Hotel & Spa”. Small, dull lighting and somewhat tired…||Other issues – the hotel entrance…seriously underwhelming, you need to get the lift to the reception to check-in, when you can work out where it is (the lift and reception)…and the lighting is almost non-existent (for energy savings they will argue!) Certainly not the happening place we had imagined / hoped for.|No bottled water or minibar in our room (a no-plastic regime, and energy savings – minibars are apparently a “real sinkhole of unused energy”). No liquid bath foam, shower gel etc (no plastics again – they have solid products [shampoo, conditioner], which sound novel but didn’t work well. No coffee/tea facilities (why bother). No English-language films in the “cinema” (that we found out of 2,000 titles), though the Bourne Ultimatum with sub-titles was still watchable – albeit in a somewhat drab narrow space, where no food or drink is allowed. |No-one serving in the bar on two occasions when I popped down to get a beer/cocktail…after a hard day’s ski, and for that matter, no other guests in the bar…but hey…it was towards the end of the ski season! I also got trapped in the hotel’s service lift, from which there was no obvious way out – but I won’t blame the hotel entirely for that!|That said, it wasn’t all bad. Free chocolates in reception…my daughters loved that, the concierge tried his very best to please…though was perhaps a bit overworked (staff are somewhat thin on the ground, or were when I was there), and breakfast was OK…perhaps being a bit harsh here, but we’d just come from staying at Le Coucou, which is in a different league…|I’ve tried to be fair – when I asked for some sort of compensation for lack of facilities, the manager mentioned article 222-33-2-2 of the French Penal Code relating to defamation via bad reviews! I should also add, he did offer a free treatment or massage if I return.

We stayed at this hotel, and were met with a terrible owner. We arrived to find the pool was not working but were told by the staff that the pool would get fixed and operate the following day. We waited like this every day for 5 days. When we complained to the owner who happens to be at the hotel, he dismissed taking any accountability and blamed his prior guests. We then asked him for some compensation since the family holiday of using the pool post skiing for the kids was the reason we chose this hotel. He said he would do so during checkout. However from the time of the conversation to the checkout the owner disappeared from our view and never was present at checkout despite us asking the receptionist to reach out to him to see what compensation he could provide. He completely ignored his responsibility and decided to ignore his guests.

The same happened over breakfast where we had paid for breakfast and had informed the hotel of our dietary restriction of being vegetarian but instead there was very very limited vegetarian food available, so we asked for pancakes and or avocadoes but instead he said they would not able to accomodate us and would charge us 10 euros per avocado. This was quite disappointing after having paid 100 euros for breakfast vs not having elected for breakfast. it was a complete scam.

Terrible owner and service provided by him. He runs the hotel and the day to day management.

Owner is completely dishonest. We paid for a hotel and Spa and the swimming pool was out of service for 5 days out of our 7 day stay. We made several complaints about this but no action or compensation was offered.

We finally demanded compensation to the owner who promised to get back to us but thereafter completely hid away.

We had requested vegan and vegetarian breakfast and got confirmation before the stay. For breakfast we were charged extra 10 Euros for Avocados each meal even though there was no accommodation to our requests.

The owner seems to have no sense of responsibility or accountability and no sense of hospitality. I can't understand how this establishment has a five star.

The reception, ski room and staff are excellent but unfortunately the owner is a manipulative liar and customers should stay away from him.