ZÜRICH RENAISSANCE

I recently had an extremely unsatisfactory experience at the Zurich Renaissance Hotel, despite my platinum elite status and a decade-long loyalty to Marriott. The check-in process was lackluster, providing no acknowledgment of my loyalty over the years.

The room, while appearing clean, presented a multitude of issues. The drain was clogged, the shower head leaked water, and there were even urinal flies in the bathroom. The door security latch was malfunctioning, compromising my sense of safety.

What added to my frustration was an intrusive knock on my door shortly after checking in, despite the prominent "do not disturb" sign. This disrupted my sleep and left me thoroughly dissatisfied.

As a loyal customer, I had high expectations for my stay, especially when it comes to two crucial elements in a Marriott hotel – a peaceful and restful experience and a sense of safety and security. Unfortunately, both were sorely lacking during this stay, making it the worst experience I've had with the brand in the past decade. I expected more from a brand that I've trusted for so many years.