avis_word CHÂTEAU ROYAL BEACH RESORT & SPA Noumea

Belle chambre bien équipée,propre un peu bruyant la nuit.Petit déjeuner à la carte ou au buffet.Par contre très déçue du personnel du spa vraiment pas agréable du tout . La dame a l’accent anglais nous a remballé juste parce qu’on voulait un renseignement !!! Bonjour l’accueil. Pfff surtout que les touristes en ce moment se font rares alors nous calédoniens ont essayent de faire du tourisme local pour developper l’économie du territoire mais si on nous envoie bouler ça donne pas envie de faire des efforts !

Looks can be deceiving! The resort looks fabulous. The views are amazing. Cleanliness was very good. Staff provided wonderful service. Interior decor was great…………. Restaurants, bars and food offered is where this resort fell down. Three restaurants, two bars plus a swim up bar are found in the advertising. Only one restaurant and bar were open at the time of our holiday. The restaurant was classed as Al la carte but food offered was ordinary and way over priced. We tried to go in our first night but restaurant was not available. We were offered a tapas and pizza menu, which we could order from and take up to our room. We had two serves of fish and chips and two drinks from the bar. Approximately $95aud! Separate occasion we bought a 1.5lte botte of Pepsi to take back to room. Approximately $12.95aud!|There is not room service. You have to go down and order the food yourself and wait for it before taking it back to your room.|There was a note shoved under our door one night informing us the restaurant would not be available the next day due to a private function. That just topped off the disappointing food service.|The resort needs a small shop for guests to get snacks, foods and travel needs.|The cost of using the indoor pool and spa area is disappointing as an additional expense. Along with the board short and pool cap requirements. |The swim up bar has been closed two years!

First time visit from Australia. Had a great stay at the Chateau Royal. Very comfortable room and facilities. Would have been great to enjoy the spa but you must have budgee smugglers (boardies not allowed). Ludovic was very helpful, spoke great English and gave us some great recommendations for restaurants. Thanks!

Fantastic. The only downside is that everything shuts down after 6 pm outside .

Chambres spacieuses. Nouméa a tellement changé.

I’m so disappointed with the level of service with some peoples here I’m leaving this review while still staying in the hotel. First time I’ve ever done this.||I’ll give the pros first|Clean and fresh.|Average decor but all well maintained. |Big indoor pool but wasn’t allowed in it.|Big rooms and comfortable bed and decent sized robes.|Lovely shower and very clean. |Kitchen and lounge area in room with 2 tvs.|Reasonable gym.|Wine shop in the lobby.||Cons …||I don’t think the quality of food I was presented with at dinner matches any of the photos on the rolling screens around the property. It’s almost like it’s completely different restaurant that’s not to say the food isn’t good I’d say slightly over average.|It’s the first 5 star hotel I’ve stayed in that has no buffet breakfast and I felt food was generally expensive but this is life on an island Im sure. |Some staff don’t seem overly helpful but the majority where a pleasure to deal with and very nice. |I’ve never been in a hotel in any other country that doesn’t let you wear swim shorts in the pool yet it even states you can wear swim shorts on the notice in the spa. I think this was exceptionally poor considering it was raining so I was not able to go into the out door pool or the indoor pool. One of the main reasons you go to a resort, I’d say so I feel ripped off. |Pool man had an argument with me about the shorts issue and the reception just shrug their shoulders and said we can’t help.|I asked for a clothes brush or some sticky tape to take fluff off a t shirt and they had neither in the entire hotel complex or the receptionist just too lazy. |Some of the items I ordered on the menu were not available so i felt there was a lack of choice. |The wifi is very slow and at times I couldn’t even load emails.|There is a blue light outside my balcony that shines in the bedroom at night but you can’t close the curtains. ||It’s a real shame these silly items even come up but I felt they were uncalled for in this type of hotel considering what I am paying.|From my research this seemed one of the better places to stay so on that basis I think that’s the last time I visit Noumea.

World-class service, excellent amenities, exactly what you'd hope for.

Juste un grand merci pour l’accueil de Ludivine ce matin au spa.
Je suis toujours bien reçu, la qualité des prestations et des produits pur Fidji sont au top.
Merci Lucie de m’avoir fait découvrir cette marque, tes conseils et tes doigts de fée me referont revenir!!
À très bientôt

Menu de la fête des mères copieux et raffiné des amuses bouches jusqu'au dessert.|Service et ambiance parfaits.|Endroit vraiment très sympa.|Le personnel est à l'écoute. |Petit cadeau offert pour l'occasion. Merci beaucoup. |Je recommande ce restaurant sans hésiter.

Très bien placé, un personnel de qualité, et un spa très agréable je conseille les massages.

Fabuleux

Beautiful hotel in a peaceful location. We had a spacious room with the ability to make basic food in the kitchen, everything was immaculately clean. We have been here for the week and the
standout has been the staff. Everyone from Reception, housekeeping and the restaurant have been amazing. But especially the bar staff who looked after us when the government announced a snap lockdown on take away alcohol sales during our stay. This a beautiful place to spend your holidays. Highly recommended

This was definitely my favourite hotel on my trip to Nouvelle Caledonie! Chateau Royal Hotel had lots of good amenities such as a spa, a pool and a shortcut to the beach. I captured a lot of pretty sunset photos there and there's a lot to do in Noumea since it's the capital city. I occasionally went to the beach after swimming in their amazing pool. Their hotel rooms are so spacious! With a lot of clothes hangers, seating areas and a big kitchen. It was like a mini apartment! The hotel staff were also really nice. I had to get up early to catch my flight back to Australia and I returned my room key with no problems. The only downside to this hotel is that it's a little expensive but I think it's fully worth the price. Would recommend!

J’ai testé le brunch de l’escale, carte et service correct sans plus. Des manques sur la carte et des assaisonnements a revoir. Personne pour nous prendre la commande de desserts ! Dommage , peut mieux faire !

A mostly average hotel that attempts to sell itself as a "resort". On first appearance, lobby is nice and modern, however really hot and humid as doors are wide open. Staff at the desk were friendly, however some employees are rude. As a matter of fact, the man working the desk on 28 April at 6:30 PM did not know what time the pool closed when we called down and asked. I feel like that's something you should know if you work at the hotel. He was also quite rude about it.

The rooms are modern and nice looking, but furniture is cheap and the bed is uncomfortably hard. A used towel was right outside my balcony as evident in the photos, so not sure what cleanup was done beforehand. My room was plagued with moths despite the balcony doors being closed. Out of my 2 night stay, I had 8 moths total. My guess is that they were coming from the ventilation. My friend had ants in her room. Cockroach was in the middle of the hallway. After that, decided not to eat at the on site restaurant. Plus the prices for food and drinks are absurd.

The rooms do have a kitchen which is useful as well as means to make coffee or tea.

The beach is a nice time to either relax or swim. The outdoor pool was much colder than expected and it wasn't particularly big or deep. The indoor spa I will say is the hotel's highlight. It's beautiful and has many amenities to include a hot and wet sauna, though the spa is also not that warm.

Breakfast is not a buffet despite what some other reviews say. It's a la carte and absolutely not worth it. The hotel is in walking distance to some stores and restaurants which was convenient.

Overall, this hotel is aging but makes every attempt to appear modern. Certainly not worth what they are charging so much in tourist off-season. It's only true redeeming quality is the spa. I would not recommend anyone to stay here and I wouldn't again.

The room is very clean and has a generous size. Great to have a fully equipped kitchen as well. Location is convenient, just a short walk to restaurants and beach. Particularly like the quick access to the beach.

Kesinlikle mükemmel

Nous venons d'arriver à l'hôtel...quasi vide vu l'état du tourisme en Calédonie. Nous avions réservé une suite supérieure et avons été surclassés avec vue mer.|Cependant à 56800 cfp soit 470 EUR pour 2 nuits dans un hôtel...quasi vide..., réservées en octobre, on nous fait payer l' accès à la piscine intérieure 2000 cfp. De qui se moque-t-on? Résultats nous ne reviendrons plus, même si la suite est confortable ...nous sommes arrivés il y a 2h...c'est une question de principe, une honte. Inutile de pleurer pour dire qu'il n'y a pas de touristes avec un tel sens du service et des prix 4 étoiles sur le territoire !

Staff tres professionnel !
Lieux incroyable proche de tout et surtout de la plage et des bons restaurants.

Superbe hôtel et le SPA est très agréable.

Nous avons fait plusieurs séjours dans cet hôtel. C’est la première fois que nous sommes déçu de la prestation de service (serveur peu impliqué, non souriant et dédaigneux). Les plats du restaurant ont perdu beaucoup de qualité (pas de goût, probablement du surgelé) et le petit déjeuner à la carte est très cher même pour le cadre.
Toutefois, nous avons eu un soucis avec la chambre et une solution rapide et adaptée nous a été apportée.

Malheureusement même si nous apprécions beaucoup cet endroit et y allons 1 à 2fois par an, nous n’y retournerons probablement plus.

Outstanding service from the team at Chateau Royal, everything we asked for was taken care of with a friendly smile and nothing was too much trouble. There's an indoor pool, an outdoor pool, and then a gated beach all within a few meters of each other. The shops are only a few minutes walk down the road. As a location I'd definitely come back for another stay.

#clients #mécontentement #dommage!

Expérience déplorable au Château Royal

Nous tenons à partager notre profonde déception suite à notre récente expérience au Château Royal le 27 décembre 2024.

Nous avions réservé par mail pour 12 personnes côté mer, avec un règlement prévu sur place, sans aucune précision sur le mode de paiement accepté. Cependant, à notre arrivée, nous avons été placés côté jardin.
45 minutes pour être servi.

La soirée a été marquée par :
Une coupure d'électricité interne d'1h15, sans aucune communication ni geste commercial.

Des erreurs sur nos commandes sur nos boissons.

Et pour couronner le tout, au moment de régler, nous avons eu la surprise de découvrir que le paiement par chèque n'était pas accepté, selon le maître d'hôtel.

Face à notre insistance, il a même douté de nos propos lorsque nous avons mentionné que le CHAI acceptait les chèques. Il a appeler le CHAI pour contrôler nos propos... qui a confirmé nos dires. Pourtant, loin de reconnaître son erreur, son attitude est restée déplacée et irrespectueuse, allant jusqu'à menacer d’appeler les forces de l’ordre pour un paiement en chèque, pourtant légal !

À l’avenir, nous irons tous au CHAI, où nous avons toujours été bien accueillis et respectés.

Nous espérons que le Château Royal prendra en compte nos remarques, nous sommes des CLIENTS !

Très beaux sites

Superbe emplacement, cadre idyllique, chambre magnifique. Vu la période la service n'était pas complet mais grande qualité.

We stayed here a while back and our stay was terrible (family with one baby and a 2 year old). Got told this was a
family resort by our travel agent. Staff and other resort guests were unfriendly. We got told off for splashing in the pool with our kids. Rooms were nice and location good but by no means is this a family friendly resprt.

It was a nice hotel and I cannot speak any higher of the staff, especially the concierge.

PROs

Nice pool

Has a pool towel service

Everything was clean, well presented (including the rooms)

The rooms are well furnished, have black out curtains and the air conditioning is of good quality. The kitchenette was good however a toaster would have been nice.

Has a beach leading on to the hotel which was nice to swim in and a small swimming board walk nearby (50m long est)

The food was quite nice at the restaurants including the breakfast (44aud per person)

They have a partnership with a local airport shuttle service.

CONs
They don’t have aircon in the lobby or they don’t turn it on

They are doing construction work starting at 7am each weekday (see video attached to this view for sound you can expect).

Everything is expensive. Coffee, juice and basic soft drink is 10+ AUD. Forget buying alcohol from the bar or restaurant, costs are around $20 AUD for imported beer and spirits. A basic Royale burger (cheese burger) will cost you $42+ AUD.

The bed was very hard and uncomfortable. I think the hotel needs to spend some money on new beds and mattresses. This did interrupt my sleep a fair bit.

I wish the room had smart tv or some ability to play some English tv stations. Even for the French speakers staying here, I did note the tv station reception was quite poor too.

There are tennis courts across the road, this was a little loud some nights and they did play music. Could be heard when doors shut.

Other comments

Pool bar was always closed. Not a big deal for me, but they shouldn’t advertise it as open if it’s not

For a hotel of this standard I would have expected new bottles of water each day, that’s ok we just bought our own

It is a little walk from local grocery shops and Anse Vata but that’s ok, it’s not that far. The hotel has its own bus stop which is great.

If only the beds were better I would give this place 5 stars!

Personnel compétent, très pro, disponible, très aimable

Appartement bien équipé, petit salon, cuisine fonctionnelle, balcon avec une vue partielle sur l'océan
Hotel agréable, calme dans un parc bien arboré, avec une belle plage surveillée, situé au bout de la baie d'Anse vata. Accès aux autres baies jusqu'à la baie orphelinats très facile à pied ou à vélo à moins de 30mn.
Possibilité de louer des vélos par l'intermédiaire de l'hôtel
Possibilité de se restaurer midi et soir.
Pdj en buffet excellent et varié.
Piscine propre et face à la mer

食物美味 服務人員親切

Only got to stay one night here, wished we had stayed longer. Beautiful resort with excellent facilities, good service and lovely rooms. View was ok, with bit of the ocean. The 1 bedroom apartment was good for us as it allowed us to have our 3 yr old daughter sleep on a fold out sofa bed in the adjacent lounge. The resort restaurant has absolutely gorgeous food, but is very expensive. The location is ok, but further away from some other good areas (i.e Lemon Bay). It's a beautiful resort and we would definitely recommend!