RESIDENCIAL SANTA MARIA
宾馆
€€
3.5/5
2025
推荐
2025
设有私人浴室、冷水、空调和电视的客房，位于一个没有特别魅力的酒店内。与其说这是个好地方，倒不如说是个好地方。从小餐厅和阳台看去，景色优美。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见RESIDENCIAL SANTA MARIA
3.5/5
32 通知
质量/价格比
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于八月 2023
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访问于八月 2023
Petit déjeuner correct. Chambre propre. Peu de conseils à l'accueil malgré plusieurs jours passés sur l'hôtel. Nous avons préféré gérer le transfert vers Tarrafal en automne.( Le prix proposé par l'hôtel était exhorbitant).
访问于八月 2023
Propre et en plein centre ville
访问于七月 2023
Belle hôtel très bien placé et confortable.
I must commend the professionalism and kindness of the receptionists at both Santa Maria and Deluxe. However, I encountered challenges with the hotel's management, which I found to be unprofessional. I had initially planned to stay for two nights before a scheduled trip. Unfortunately, my travel plans changed within the first day, and I realized I couldn't stay the second night. I approached the hotel management and politely explained my situation, requesting a refund (second night). Regrettably, I was informed that there is a no-refund policy, and there seemed to be no willingness to assist me.
I'm uncertain if this experience had any relation to my status as a local immigrant, as I felt a lack of respect in their approach. It is my belief that, had the situation involved a Portuguese guest, a resolution might have been found and readily. I travel extensively to Cape Verde and other countries, and I have had the opportunity to stay at various hotels. I can confidently assert that there are many other hotels in Praia with superior management and a more favorable customer experience.
This was my first experience with this hotel, and I am hesitant to consider future stays. I hope this feedback contributes to improving customer relations and experiences.