BEACH HÔTEL ^{* * * *}

La chambre standard ne correspond pas au standing d’un 4 étoiles. ||Tapis de la chambre plein de taches. La salle de bain n’est pas propre. Lit fait à la va-vite (matelas non protégé d’un côté du lit)||Extrêmement décevant -

La partie chambre est ok, mais le reste est vétuste, sale et abîmé.||La salle de bain est fermée avec un rideau, les toilettes sont vétuste peinture sale qui s’écaille….||Triste pour un 4 étoiles.||On reviendra pas…

Vraiment dommage nous avons été obligé de prendre un air be and be le personnel est très bien mais la qualité et les services sont pas en adéquation avec un hôtel 4 étoiles

Un hôtel incroyable ! Le personnel est très agréable et aux petits soins, la chambre est spacieuse et splendide, la piscine couverte et chauffée est vraiment géniale... Je reviendrais avec grand plaisir.

I will preface this review by saying that based purely on location alone and the quality of the breakfast, I would probably come back to this hotel if I really wanted my kids to have the pool. The Mercure hotel is just as close to the boardwalk but it doesn't have a pool. With my small children, the pool and the location was important.

However, I rate the hotel with 2 stars (and that's generous) because I had ants in my room for the whole stay. From the minute I got to the room they were on the coffee table, the nightstand and the bed and eventually in all the snacks I had brought for my two small children (a necessity). When I informed the front desk, I found the response to be totally lacking in sympathy with the staff member unapologetically explaining that it was a normal phenomenon with the damp weather but that they would treat the room. I was informed no other room could be offered because the hotel was fully booked. There was nothing to do but accept the solution but honestly, it was how the conversation was handled that really bothered me. The hotel was expensive for our two-night stay and it claims to be 4 stars. Other than the ants, our room was clean but a little tired looking. I spent the rest of the trip putting my babies formula, snacks and anything with food, even the coffee cups in the room into plastic bags, in the bath when it was not being used and on high shelves. Reassuring my 4 year old that she could sleep in the bed although we did find ants in there which freaked her out. Not the 4 star experience.

When I checked out, I informed the same staff member that there continued to be a problem with ants even after the treatment. Honestly, just so they could investigate a bigger problem. Again, I got an explanation that it was normal and perhaps I had attracted them in with my childrens snacks. No "Sorry about this" or "I wish we had another room for you" or "Let us comp your breakfast". Nothing. It was as if she would have been perfectly OK at check in handing the keys over while saying "Just so you're aware, you'll be sharing your double standard with a colony of ants". I had to ask her to just give me the space to say it and to listen rather than dismiss me. It was uncomfortable to say the least.

If I were at a lower rated hotel or a campground, I may have understood the ants or the service. As I say, if I were to go back to Trouville looking for a pool and a great location with small children and I had no other choice, I would risk it again but otherwise, I would be working really really hard to find a better solution.