ICELANDIC MOUNTAIN GUIDES

We booked and prepaid the glacier express walk 2 months ago. We were at Skaftafel parking 20min before and tried to find the meeting point but there was no sign and the reservation documents referred vaguely to go to the Skaftafell base with no GPS or link. 9 minutes before I call them but I am on hold and when I finally talk to someone he's in Rekyavik and we tries to help from a distance, time passes by and when we finally are on our way to the meeting point he said he would let the guide know we are on our way. We arrive at the meeting point just a couple of minutes late, the Skaftafell base is locked and nobody there. We call back and they say they are sorry we just missed it.

They offered us the next morning trip but it was more expensive and we would have to pay the difference. Unfortunately we did not have the money or the time to do that,as we had already plans to leave the area the next morning.

I am unhappy for the whole experience because I had this planned a long time ago, and had promised this to my two boys who were devastated. I think they could have organized it better with more clear instructions. Since it is a small group experience they could even try to communicate with us when they see time passes by and there's no show, we are travellers and a lot of things could happen when you're on the road.

Secondly, there's poor communication, the guy from Rekyavik headquarters should immediately call the guide in his mobile and ask him to wait for a couple of minutes. Instead he texted the guide 1 minute before our arrival and that's how we missed our glacier experience.Maybe there should be another person in the base not just a guide who tries to do everything.

Finally, since no equipment was used and there was a smaller group they should offer even a partial refund, since the option they offered us wouldn't suit us.
I am really sorry.

Un moment incroyable ! Notre guide Augusto a été formidable, il nous a donné énormément d’informations sur le glacier, il a été très attentif à notre sécurité et en plus il est vraiment sympa. Bref ! un après-midi génial avec en plus une balade en car 4x4 pour accéder au glacier …

We had a great experience with our guide Emilia for our first time on a glacier!

Une superbe expérience que cette découverte du glacier. Notre guide Martina était vraiment géniale et sympathique. A absolument faire si vous êtes dans la région.

an incredible hike on the Vatnajokull glacier with Martina, a great guide!