ION CITY HOTEL

The people working here are genuinely the pinical of what customer service should be! They were beyond kind , helpful, and extremely caring, plus professional. I would definitely stay here again! We had a jr suite (p.s. just book it for the sauna alone. It's worth it!!)and the view was amazing. You could see the water and mountains on clear days. It was stunning! It's centrally located to shops and restaurants, the water is not too far either! We had gotten a rental car and parked at the garage that was about 3 blocks away(i believe it was called tardakort? We used the parka app, which was helpfull!) , so it was perfect for us!

Small hotel right in the middle of where you want to be with well appointed modern rooms and a very friendly, welcoming, and hospitable staff.

From the USA, came with 2 other people we all had different rooms on different floors and we all had amazing experiences. Hotel staff was great and they handled any issues we had. The entrance to the hotel is a little ????, as it is a bit hidden in an alleyway but overall the hotel was great, planning to book again in 2024! Virginia at the front desk was amazing!

Small rooms but typical for Europe and Iceland. Service was basic (just one receptionist in the hotel) but they were always friendly. Location is quite good but parking is a huge problem there (even for tours). Overall, was a fairly basic stay but good otherwise.

We had an overall disappointing stay at ion city, despite high hopes and price tag. Arrival was fairly easy although the entrance is very tucked away, luckily our taxi driver pointed us in the right direction (be aware that the street is pedestrian and cycles only). We received a welcome drink which was nice, but that was pretty much where the welcoming atmosphere and experience ended for us.

The room itself was okay but lacking some amenities, there wasn’t really anything you wouldn’t get in a cheaper hotel other than nespresso machine accompanied by pods that had no description on. It was underwhelming for the price, but fine. Not far off a premier inn to be honest.

That was until the evening hit.

The hotel is VERY close to a bar that is open until 3am and has live music every Wednesday, Thursday, Friday and Saturday. And it is LOUD. The noise wasn’t helped by the fact that our window was broken and had a large gap in the bottom corner between the window and the frame. The hotel offered us earplugs and moved us to another room the next day (luckily our two remaining nights fell on the few days when the there isn’t a band next door, I’d be surprised if any room was free from noise on the live music nights) but the receptionist denied the window was broken (you could literally feel the wind coming through and see light!) and generally made us feel like we’d been a huge inconvenience for complaining for the rest of our stay.

We also asked for help booking a taxi and were told “just call one”.

Although the location is handy for getting around, it’s also the hotel’s downfall due to the noise. Reykjavik is a fairly small place, so it’s not essential to stay on the main pedestrian street, next time we’ll go a few streets out to a quieter spot.