PALAZZO CARACCIOLO

Ottimo hotel molto vicino alla stazione centrale, pulizia perfetta e ottime colazioni, personale molto cortese e disponibile, lo raccomando,,,

Great hotel, very clean, nice staff

The AC doesn’t work very well, but luckily we were able to crack a window open so it wasn’t so bad.

The spa was unfortunately closed while we were there, but there is a nice small gym.

We booked one night in the end of our stay in Naples as a little treat. We wanted a nice hotel with a spa. So we can relax in the evening before travelling back home.
We booked via Hilton website expecting nothing but the best.
- we have arrived early, our bags were stored safely until check in time with no problems. The lobby looked absolutely lovely so I was very excited for our stay.
- The service with fantastic! From the moment we walked in till the very end.

- The room seemed small and it was very very hot.
- Air conditioning is quite old and really doesn’t make much of a difference, it’s also on a time so I woke up at night needing to turn it back on. We had it set up for 12C, and trust me….. it wasn’t even cool!
- The street out side was very noisy but I’d be fine with that as long as my room is at the right temperature . Unfortunately you have safety locks on the doors so you can’t open them more and 1.5 inch.
- mini bar fridge didn’t work so everything was rather warm.
- when we have arrived it turned out that the spa has been booked exclusively, so our plan of relaxing evening in a pool and jacuzzi fell through. Not a great start as Hilton websites doesn’t event mention that you must book to use facilities. I guess I should have studied actual hotels website!
- we have booked the spa for a next day but jacuzzi was out of order so we have cancelled.

It was pretty disappointing stay, but as I mentioned on the beginning, everyone who works there are absolutely lovely!

Da anni mi concedo qualche giorno prima di natale in questo posto meraviglioso. Personale professionale e gentilissimo, camere pulitissime e che dire ristorante topppp con una pasticceria al bacio!!!!!

Very nice staff. It is a Hilton hotel so the service is good as expected. The room was a duplex with stairs and was spacious. Was very close to the old town, can get to a lot of places within 30 min walk. The station with a train to Pompeii was also a 10 min walk away.