CA’NIGRA LAGOON RESORT

Tutto eccezionale

Personale davvero premuroso e gentile. Hotel molto comodo per visitare Venezia.

Tolles Personal

Presents like a 4 star hotel from the outside, but really isn’t. Maybe 2.5 or 3 if being ultra generous.

First of all the NOISE. Starting at about 7 am, doors opening and closing and creaking and slamming. The doors are so thin I can hear the cleaning crew’s cell phone chime for text messages in the hall. Have you heard of “silent mode?” And just a teeny spritz of WD-40 in every door would solve the creaking issue — it sounded more like a Halloween haunted house than a hotel.

The room was sold to me as a “deluxe” and a very big deal was made that it had a jacuzzi tub. But the tub faucet didn’t work — it had to be filled with the shower head which took about an hour. I called the front desk to send someone, and the front desk man came himself saying he was alone and had no support or maintenance person for the entire hotel and didn’t know how to fix it (of course, this was after implying that I didn’t know how to use a faucet). He was apologetic, once he realized it was, indeed, the faucet and not me. Overall the people were very friendly, but the property had issues. The phone was off the hinges hanging from the wall.

The bed was hard and as a side sleeper, I got very poor rest tossing and turning all night to try to find a comfortable way to sleep on this bed that feels more like a large, stiff cot, not a bed in a supposedly 4-star hotel. Disappointing, especially at almost 700 euros for 2 nights.

The wifi kept dropping every 30 minutes and so I’d have to set it back to phone mode, which then I’d get busy and forget to check if the wifi was working again to switch back, so I used up a lot of my expensive data.

Edited to add:
At checkout I said it was “fine” that’s it. I had already written this review so I did not feel the need to share everything I wrote here with the front desk person, but I most certainly was not “complimentary.” I was exhausted and annoyed, which you can probably tell from this review, after not sleeping well for 2 nights.