TREECYCLE

Not a well run business and not good for solo travellers. Their website does not provide any details as far as tour availbility - "Book Tour" just leads you to a generic contact form for you to fill out. The form only lets you choose 2 or more bicycles to rent.

The website also says you can stop by their location and book in person. I did that and there was just one dude there smoking a cigarette who only speaks Italian. Their website and marketing materials are multilingual, so this was very surprising.

I ended up using the form and specifying in the comments that I would like a tour for 1 bike. They replied via email quickly, proposing either joining the tour that was about to start or the 13:00 tour. I replied saying that the 13:00 works for me. I showed up again at that time. There was an English speaker there, but the staff there had no knowledge of my email communication. There was no 13:00 tour - I was the only one there. The next availability with other people would be 2 days away. And they had to call someone on the phone to get this information to me. Overall, a waste of time.

This is not directed at the knowledgable tour guides or their content - I wish I got the smooth experience other reviewers had. I truly hope Treecycle fixes their disorganized and unprofessional operations. Until then, I would not recommend this tour company.

EDIT - Updated rating to be higher after talking with the business. They attempted to resolve the issues and were very accommodating. I couldn't make it to the time proposed but I appreciate the customer service.

Esperienza nuova..divertente ed ecologica!!! Le ragazze Elisa e Paloma ci hanno fatto scoprire la vera Genova. Soprattutto Elisa è una guida veramente esperta. Ci siamo divertiti moltissimo. Grazie

This was a fantastic experience! Our guide was very knowledgeable, kind and willing to stop where we wanted to! She also took photos of us that were fantastic! I feel like we got to see all of the highlights of the city with ease!

Wir hatten eine La Superba-Tour bei Gavino gebucht, weil meine Frau nur deutsch spricht und das war die beste Entscheidung, unseren Aufenthalt in Genua zu beginnen.
Gavino ist der ideale Guide, um Genua kennen zu lernen, spricht hervorragend Deutsch und hat und in den zwei Stunden der Tour so viel Informationen vermittelt und Sehenswürdigkeiten gezeigt, dass wir die ganze Woche versorgt waren. Eine Abholung direkt beim Hotel war kein Problem. Wenn wir wieder nach Genua kommen (und das werden wir), dann hoffen wir, dass wir wieder eine Tour mit Gavino machen können.
PS: Der Tipp mit der Eisdiele war wirklich super, am nächsten Tag ausprobiert. ;-)
Uneingeschränkte Empfehlung!

La escursion ha sido maravillosa la guía lo ha explicado todo muy bien y hemos conocido todos los rincones con todas sus anécdotas no se puede pedir más .