HÔTEL DU JARDIN

Très bel hôtel, personnel très serviable. J’y retournerai en vacances en famille. Les chambres grandes, propres, superbes. Salle de congrès et plusieurs activités sur place.

Vraiment très bien

Trop chic, propre et accueillant. La cuisine est super délicieuse.
Les chambres sont immenses et magnifiques

Accueil très chaleureux et convivial.... Que dire du restaurant Le Baumier où le service et le repas ont été absolument parfait.... Bravo !

Although the location is not too far from Old Quebec City, the neighborhood is full of homeless people and random strangers who will make you feel very uncomfortable when walking back to the hotel at night.

Check-in time is 4 pm, which is very unusual.

The experience is nowhere close to a hotel experience; it's definitely a hostel experience. The building doors are locked, and you need to ring and ask them to let you in if it's before your check-in time. You will be in a very hot and uncomfortable area called the "lobby" with no washrooms, only a bench. There's no greeting, and the staff are very unfriendly.

Reception is only open between 10 am and midnight.

The hotel room was very hot as the AC was not working properly. We asked the staff to check it, and they admitted that the room is hot, but all we heard was that this is the coolest temperature that the AC can be set to, and there's nothing they can do.

Another big surprise was the outlets! We're not sure what the problem was exactly, but when we plugged in our devices, it took them all HOURS to get charged! There was obviously something wrong with the power in the building! I cannot describe the frustration!

The fridge was empty, and when we asked for some water, they said we could use tap water in the washroom! This was the first time in my life going to a hotel where I was asked to drink water from the washroom tap.

The sheets were not visibly dirty but smelled really weird. We were happy we had brought our own pillowcases.

There were no shelves in the bathroom to put stuff like shampoos! So you needed to put them on the floor!!