LOFT HOTEL

Loft Hotel means credit card fraud, and promises not kept, and no response to questions. I booked on Loft Hotel website and apparently a related company used my credit card information to make unauthorized charges to my credit card. Promises to resolve the issue are not kept and now no responses to my calls and emails. Not recommended.

On a réservé cet hotel pour 4 nuits et cela malgré les avis mitigés sur le website et nous avons eu tort. En effet l'hotel ne valait pad le prix qu'on a payé. Il y aurait beaucoup à dire sur son état mais pour résumé : la chambre 201 est décrépit la peinture est écaillée au plafond, le sol s'enfonce par endroit caché par 2 tapis d'une couleur indéfini. Les meubles sont d'un autre temps, les rideaux ont des tâches rouges suspectes et la salle de bain est juste pas possible avec les 2 rideaux. L'air de la pièce est polluée avec la poussiére. Et pour couronner le tout l'ascenseur était en panne.
Le seul point positif reste l'emplacement.

We stayed at the Loft Hotel during the GP weekend. My review is based on the room priced extremely high. The hotel is in a great location, has a parking garage ($25 extra per day), and the design in the lobby is certainly interesting. The personnel are friendly, but seemingly work alone.

Communication with the hotel happened mostly by text, and it was sporadic at with replies. Our room in the 6th floor was large, but extremely sparsely furnished. Most of the space was empty and you needed binoculars to see the TV from the sofa. Our room had “city views”, which means a street and the building on the other side.

It rained a bit the first night and there was some water leaking in near the entrance. It continued raining throughout the next day, and now water was leaking into every area of the room, including the bedroom. We put pots and pans from the kitchen under every leak. Water was leaking into the corridor as well, both to bucket placed there and several places around it.

We asked for another room, which we got from the lobby floor. This didn’t leak, but had evidence of prior water damage on the wood floor, and moldy seams between the bathroom tiles. The mattress was lumpy too, but wasn’t sagging like the prior one.

I read a lot of earlier reviews after our stay and there are reports of leaks from earlier. They knew our room would have leaks and about rain being forecast and gave us the room anyway.

This hotel is a scam. Avoid at any cost.

This is my very first time writing a review about any place, and it's because I'm so frustrated with my experience at this hotel. I am further corroborating reviews that have been written about this hotel and would not recommend staying here.

I stayed here the last weekend of May '23 to celebrate my birthday and the stay has left a bad memory of the trip. While the rooms are spacious and generally clean, the staff and management are non-responsive and pretty much useless, and the rooms need updating. More specifically, there are two significant issues I've been chasing with the hotel, and despite multiple calls and emails, no one has gotten back to me after several weeks. First, they put someone in my party in a room they knew did not have a functioning air conditioning. When my friends surfaced the issue, they were moved into a much smaller room, but did not complain. We have been trying to get a refund for the difference in the room sizes, but no one has responded. Second, I left some expensive items behind in my room and requested that the hotel ship them back to me at my own expense. When I talked to the front desk, their response was they didn't know if they could do that (which is insane on its own), and that I needed to talk to the manager. I have emailed and called, and again no response. I'm on the verge of reporting the hotel to the Dept. of Consumer Affairs and potentially the authorities for theft, if they do not return my belongings.

Separately, there are no cleaning services on the weekends, and sometimes you have to request that your room actually be cleaned during the week. The front desk often has no one available when you're there to provide recommendations, address room issues, or even get fresh towels.

This place had so much promise when we reviewed it on the website, but I would not recommend it. What a disappointment

Beau design, grands lofts, bel emplacement. Mais meubles abîmés, cuisine un peu mal fournie, et clim défectueuse.