HÔTEL DE PARIS

Nice place for stay over, good restaurant near by in walking distance

Booked a two night stay here for a family getaway, during the weekend of Feb 17, 2024. Room 23, which is dubbed a family room is right beside reception. You can hear people at reception in the room, so it is not actually good for people with young children.

The room smelled like septic gas. I’m not a plumber, so I don’t know what was causing the smell. However, it is quite unpleasant.

We decided right away that the room would not work for our family. My wife tried cancelling the second night because we were within the 24 hour cancellation window. Initially the receptionist, Sim, gave my wife a really hard time, but ultimately cancelled our second night.

We kind of accepted that we would have to stay the first night, even though it wasn’t great.

Around 8 pm when we were all going to bed, we noticed a motion sensor light outside our room kept turning on and off. The blinds didn’t mitigate the light flashing in our room, and our son couldn’t fall asleep.

We asked the receptionist if there was something that could be done about the light. She simply said there was nothing she could do.

We had to leave the hotel at 8:30 pm, and booked at the St Paul hotel, which is much nicer, and not that much more expensive.
The second night in Montreal, we stayed at St Sulpice in Old Montreal. Again, it is not that much more in terms of price, but is much nicer, and the service was much better than Hotel Paris.

I tried to negotiate with the manager of the Paris Hotel to pay half our rate for the first night. $375 / 2, so $187.50 for the first night. I’m not rich, so was trying to recoup some cost, considering we had to book with another hotel for the same night. I understand that they are running a business, and was open to pay a portion for things like cleaning costs.

The manager agreed, and said he would refund half the money for our first night. He never did. I tried calling the hotel on Thursday, February 23, 2024 – However, the manager never returned my message.

Terrible experience. I would never stay here, and never recommend this hotel. I’d recommend checking out St Sulpice or the Saint Paul hotel if you stay in Montreal. It is worth the extra $100 a night just to avoid the poor service and hotel conditions at Paris hotel.

Sami was the recipients and he was a great guy!
Everything was great for this location.
Specially the restaurant !
Please disconnect the phone during sleep hours.:)I woke up 3 time by the reception ring phone at 1 to 2 am.

Do not trust the photos, they are NOT reflective of the condition it is in now, it seems the current ownership has let the building run down. The bed was so uncomfortable I could not sleep the entire first night and had back pain the next day... I am usually someone who can sleep anywhere. I mentioned it to the front desk staff whose only response was to require me to pay an additional $50 for an upgrade, and refused to provide me with a receipt for this (I paid cash, foolishly). The new "upgraded room" was dirty, had tons of dirt and debris under the bed and packing tape holding the electrical outlets into the wall (an electrical hazard). I again mentioned this to the customer service which basically said there was nothing they could do, nor would they refund me the $50 upgrade I was required to pay for a dirty room with electrical hazards. I was promised by the manager, Saami that I'd have an email to follow up on my concerns. I've emailed them multiple times since this (6 months ago) and have never received a response. Their customer service is non-existent.

The included breakfast looked like food poisoning waiting to happen (cold cuts, cheese and fruit sitting out for hours covered in flies) so I opted out of it.

The only redeeming quality was it was walkable distance to lots of restaurants, shops and a lovely park. This made it easier to spend my whole days outside to avoid staying in the gross room.

Stay elsewhere.

(photos uploaded are the room I paid extra to upgrade to)

Always loved this place and now I believe with new management, even better. Very helpful, the place is clean and charming.