HÔTEL LE MANOIR

This is a tough review to write. Our reasons for staying here were purely nostalgic having stayed here SO many times over the span of some 30 years (mostly on business trips to the area)
We were disappointed.
The property is tired and in need of serious updating unless vintage is your thing. The lobby/ front desk is unappealing though the staff were kind.
We had the misfortune of checking in as 400 attendees descended on the hotel for an evening event. It was pure chaos for parking, a congested reception area not to mention that the only evening dining option Bistro la Marée is literally 2 steps from the front desk.
The room itself was fine and spacious. Flooring was newish and the bed, pillows and linens very comfortable. The bathroom is serviceable but completely outdated and not on par with hotels in this price range.
We ate dinner at the Bistro La Marée which was very, very good (see google review).
There is a lovely well-appointed terrace which is only accessible (unfortunately) when the Bisto is open.
The exercise "room" is a curtained off section of the old dining/ ballroom which was just weird to access.
A section of the former dining room located on the lower level is now used for breakfast only (due to staffing shortages). It is unimpressive, set up like a school cafeteria, not at all elegant.
Unfortunately, accommodations in this area are limited so you're kind of stuck with this expensive lackluster option.

Je ne comprends pas les avis sur les chambres. La nôtre était très bien, pas vieillot. Le chauffage/air climatisé fonctionnait très bien. Bel emplacement. Déjeuner simple mais bon.
J'ai bien aimé l'endroit.

Une véritable pépite. Qualité des chambres, emplacement bien adapté, superbe vue... après la déception de certains hôtels traditionnels le long du St Laurent (notamment le Tadoussac), cet hôtel relève le défi de l'authenticité, de la déco sobre et des équipements et chambres rénovées. Bref, une agréable de ouverte... si vous prenez le traversier a Baie Comeau vers Matane, n'hésitez pas à séjourner ici...

Attention au ménage, ça pourrait faire baisser le nombre d'étoiles! C'est encore superbe cependant!

We were really looking forward to this stay. However, upon entering our room, we noticed that the beds did not seem to be made well but didn’t think much of it. After just dropping off our luggage, we ventured out into town for dinner etc. Upon returning, my niece being in the washroom noticed that the towels on the rack had something on them. Upon closer inspection it turned out that all the towels on the rack were filthy & stained with things I don’t really want to detail. We went to the counter & the lovely lady at the front desk did try & address the issue. She mentioned that they were having issues with some cleaning employees. Upon reaching out to management, she offered a replacement room. Instead of a 2 bed room, we were given a studio with one king bed & a sofa bed. This was fine but there were absolutely no linens or pillows for the sofa bed. However, the friendly attendant did her best to provide & we managed for the night. We also attempted to have drinks & a bite at the Bistro in the hotel however we changed our minds when clearly the 6 waitresses that were there preferred to ignore us and just continue to chat amongst themselves the entire 20 minutes of us waiting at the table. The worst thing was that we were the only clients in the bistro at the time. This hotel has so much potential. Although being quite dated and in need of some serious TLC & renovations, it is beautiful located & possesses a castle like look & feel. I truly hope they address the issues.