MAISON ROUGE STRASBOURG HOTEL & SPA * * * * *
宾馆
€€€
4.5/5
2025
推荐
2025
酒店环境幽雅，提供设施一流的客房和带私人休息室的套房。
红房子酒店及水疗中心（Maison Rouge Hotel & Spa）位于城市中心，是一家名副其实的五星级酒店，可让您体验到 "时光倒流 "的感觉。这里的环境优雅、细致，您会被其高贵的装饰所折服，这里的装饰与传统与装饰艺术相得益彰。客房和套房宽敞舒适，配备了一流的设备和用品。Le Spa 是对美好生活的颂歌。豪华与纯正的完美结合，为您带来独一无二的体验。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见MAISON ROUGE STRASBOURG HOTEL & SPA
4.5/5
69 通知
质量/价格比
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服务
以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于十二月 2023
The handicapped room was given without informing the guest while waiting for the check-in time at 4.
While called reception Pascal, who insisted that this room was for all guests. See the picture of my room.
Being in the hospitality industry, the satisfaction of the guests should be the priority not even in my case. The duty manager takes care of the team but at least shows them a good example rather than taking their side. (At least tell me before I enter the room with a huge surprise)
Finally, I had to wait for my room after 4 pm to get the room that I reserved.
While called reception Pascal, who insisted that this room was for all guests. See the picture of my room.
Being in the hospitality industry, the satisfaction of the guests should be the priority not even in my case. The duty manager takes care of the team but at least shows them a good example rather than taking their side. (At least tell me before I enter the room with a huge surprise)
Finally, I had to wait for my room after 4 pm to get the room that I reserved.
MAISON ROUGE STRASBOURG HOTEL & SPA
经理
02/01/2024 à17:50
Dear Annop,
Thank you for taking the time to share your feedback.
We are glad to hear that you have chosen our hotel for your stay and would like to apologize for any confusion regarding the room assignment upon your arrival.
We aim to accommodate our guests' needs and preferences, and it seems there was a miscommunication in this instance. Our reception is available 24/7 to ensure that all our guests receive prompt assistance and service. While we strive for all our guests to have a seamless experience, it appears we fell short in your case, and for that, we sincerely apologize.
We hope that you will allow us the opportunity of providing you with an improved stay in the future.
With very best wishes for the New Year!
Carine Kienle, General Manager
Thank you for taking the time to share your feedback.
We are glad to hear that you have chosen our hotel for your stay and would like to apologize for any confusion regarding the room assignment upon your arrival.
We aim to accommodate our guests' needs and preferences, and it seems there was a miscommunication in this instance. Our reception is available 24/7 to ensure that all our guests receive prompt assistance and service. While we strive for all our guests to have a seamless experience, it appears we fell short in your case, and for that, we sincerely apologize.
We hope that you will allow us the opportunity of providing you with an improved stay in the future.
With very best wishes for the New Year!
Carine Kienle, General Manager
访问于十二月 2023
스트라스부르그 여행을 갈때 호텔예약을 하지 않고 즉흥적으로 간거라 가자마자 예약하려니 크리스마스 시즌이라 다 예약완료고 멘붕온 상태에서 비싸도 고른곳인데 위치도 너무 완벽하고 다 마음에 드는곳이었어요. 한가지 방음이 좀 잘 안된다는게...이건 유럽에선 어쩔 수 없는거겠죠. 소음빼고는 완벽했습니다.
访问于十二月 2023
Superbe Hôtel !
访问于十二月 2023
Établissement exceptionnel et tres serviable, nous avions oublié le portefeuille de mon mari ils nous l ont renvoyé immédiatement !! Tres bel établissement de surcroit ! Encore un grand merci !
Thank you for taking the time to review your stay.
We regret to hear about the issues you encountered during your stay. Our team is trained to provide warm and attentive service, and it's disheartening to learn that your interaction at the front desk did not reflect this standard. Furthermore, we acknowledge the importance of recognising loyalty program status and apologise for any oversight at check-in.
Regarding room temperature, we typically have a set standard for comfort, yet we are always willing to assist with any adjustments upon request. The unexpected odor and heating issue in the room you were assigned is certainly not up to our usual standards. We take such feedback seriously and will address your concerns.
Additionally, our breakfast aims to delight with fresh, local specialties, and we're looking into your comments to ensure the highest quality is maintained.
The incident in the reception area is not indicative of our norm, and we'll reinforce the importance of prompt and appropriate responses to such situations with our team. Rest assured, we are dedicated to providing an exceptional experience for all our guests.
We hope to be able to welcome you back on a return visit for an improved experience.
Wishing you a very Happy New Year,
Carine Kienle, General Manager