LE BOUCLIER D'OR

I don’t recommend it to anyone, it’s a bad business.

Dear management, first of all you should call me madame.
You didn't change even one night of our two-night stay, which I already paid for during high season. However, our hotel in Zurich changed it directly even though we selected the same option. If I had to summarize the management style of your hotel in one word, OPPORTUNISM

Notre fils nous a offert un bon cadeau pour 1 nuit avec petits déjeuners, un soin par personne et spa ( valeur actuelle +/- 450€). Malheureusement les aléas de la vie ont fait que nous n'avons pas pu profiter de ce bon qui se périmait en février 2024.
Nous avons proposé de payer l'éventuelle différence entre le prix payé par notre fils en 2023 et le prix d'aujourd'hui.
Mais le monsieur que j'ai eu au téléphone et par écrit m'a tout simplement envoyé promener :"trop tard!" .
Cet établissement c'est donc mis +/-400€ dans la poche tranquille!
Certes le lieux promet du rêve, mais soyez certains de pouvoir être présent au risque de leur faire cadeau, vous aussi, du montant engagé et sans même un merci.
Lamentable, limite escrocs.
En l'état, je ne peux conseiller cet établissement.

Un magnifique hôtel très bien situé dans la petite France. Le petit déjeuner est excellent, et l’accueil de tout le personnel est impeccable. Mention spécial au barman, très sympathique et professionnel. J’y retournerai avec plaisir au printemps prochain.

We stayed here for four nights and we'd certainly stay here again. Why? The rooms are spacious and our bathroom was well equipped with everything we needed. Some may say the room was sparsely decorated but I think it was just right. Our room overlooked the courtyard and at night it was very quiet though it was October. The mattress was firm which is to our liking and the water pressure in the shower was good although it was tricky to adjust the temperature.

Service at the hotel was exceptional especially as we stayed a Saturday night and didn't make any reservations for dinner. We provided a restaurant name with the employee on reception to call and make a dinner booking but when we returned mid-afternoon, he told us it was full. This kind employee didn't give up and end up calling another six restaurants on our behalf to make us a dinner reservation. He provided us such good service, much more than necessary.

I should also mention that when we checked in early, before the official check-in time, I was concerned our luggage might not be in the hotel when we returned to check-in (because I'd read reviews of guests not having their luggage when checking in). in our case, when we did finally check-in, our luggage had been taken to our room, in a section of the hotel without an elevator. This was a positive and reassuring start of the stay.

The hotel is in a perfect location in Petite France but if you walk from Gare Centrale in Strasbourg, be warned that Google Maps will have you walk on many cobbled streets which is unpleasant when wheeling a suitcase. It's less than fifteen minutes but it's not fun.

Our stay included the buffet breakfast which is worthwhile because there's plenty of choice for omnivores and vegetarians. There's breakfast cereal, yoghurt, fresh fruit, juices, local still and sparkling water, breads, pastries, sliced meats and a few hot items (eggs, bacon and sausage). You are asked if you want coffee or tea and it is brought to the table freshly made.

As a hot tea drinker I made good use of the electric tea kettle in the room. Tea bags are provided but I always travel with my own tea bags

The commitment to service at the Hotel is so great that when I asked for wine glasses, after a day spent in Eguisheim, famous for Alsace wine, the employee didn't hesitate to provide glasses but insisted on me bringing the bottle of wine to him to open. One cannot visit Alsace and not buy the local wine so I suppose the Hotel staff are accustomed to guests buying wine outside the Hotel even though there is a bar there.

I would certainly stay at Le Bouclier d'Or again and recommend it to visitors to Strasbourg.