HÔTEL JORGE V ^{* * *}

My stay at the Turim Marques was a great one until just before leaving.

The staff were impeccable. Friendly, helpful and professional.
The facilities of the hotel were great, with a very complete and delicious breakfast and a very confortable bar area.
The room was clean, confortable and with everything you might need.
It was my birthday and I received a lovely amenity from the hotel I loved and am very thankful for.

Sadly, hospitality is all about details, and last impressions are equally or more important than firsts and this is why I am giving a 1 star review, as I can not believe how in a "hospitality" place where they are meant to be looking after you, something like this can happen.

After three nights staying at the hotel, I enquired about late checkout, which I was told no problem that I had to contact in the morning.
I woke up feeling very sick so texted the hotel to ask for it.

No one answered for a while, which I understand as they may be busy with checkouts
To cut story short I managed to speak to them and they said that it was no problem but that I had to come down before 12 to pay for that fee.

I enquired if it would be possible to pay on my way out as I was not feeling well, and the answer was it had to be payed now. What are they trying to tell me? That I am going to leave without paying 45 euros? Really?

Sadly small details are thr most important things in hospitality. And in this occasion something that might seem very silly, but that was putting me in a vulnerable position, ruined my experience.

Super hôtel bien placé personnel gentil

Super et une bonne surprise pour l anniversaire de mon mari nous as été offert merci

رائع جدا ...وسط السنتر. غرف وسيعه. هدوء. خدمة رائعه. عيبه الفطور نفس الاكل كل يوم .وضعف إضاءة الغرفه.

Hotel com fácil acesso ao metrô, atendimento cortez e educados, quarto excelente e confortável