ABATON ISLAND RESORT & SPA
宾馆
•
€€€
2024
推荐
•
2024
在一个宽敞的公园里的豪华酒店,可以看到壮丽的海景。
这家豪华酒店于2018年4月开业。它坐落在宽敞的场地上,拥有迷人的海景,提供超优雅的住宿,有一系列的豪华客房、套房和别墅,还有各种餐厅,以满足您的感官需求。装饰精美,所有的房间都包括一个阳台和通往美丽的景观花园的通道。从别致的海滨到优雅的游泳池,强调的是纯洁性和创造性。
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成员的意见ABATON ISLAND RESORT & SPA
3.7/5
12 通知
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The premises and rooms are nice, but be aware that you will have to go through a lot for minor things.
To resume: misinformed by staff regarding our reservation during check in that dinner was included.
After dinner at a buffet which was neither good nor worth it (breakfast is decent, but avoid the dinner). We were surprised with a bill for 100e (50e/person). When going to the manager Popi, she made no attempt to resolve the problem. Informed that we would have to pay despite being the hotel's error. Her solution was that we could pay an extra 90e for the next night to benefit a very not worth it half board experience.
Quite frankly, she was very condescending and was not at all attentive. Placing the blame on us to have known better when we had booked. However, hotel.com does not explicitly mention the half board system and we were confirmed by staff several times during check-in the dinner was included. As someone who has personally worked in a service role, her behavior and actions were highly unprofessional.
In the end, we did not get charged, but we had to contact hotel.com in order to fix the problem as the hotel manager refused to correct their mistake. When hotel.com contacted them, they lied and said we knew about the mistake on the hotels part regarding our reservation before the dinner.
This was a problem with a super easy solution which they did not do until pushed by external party. I can't imagine how more serious problems/mistakes are treated.
All staff except the manager mentioned above were super kind and professional.
For people who do not heed this review and book here, go to restaurants elsewhere. You are in Greece and should be enjoying delicious food.
Guest relation was very courteous.
All employees was very polite and nice.
The food options are varied and very nicely defined with each restaurant having its own house on the premises.
One of the famous "Buddha Bars" are also located there which we loved for seaside lunches or the occasional cocktail/champagne shenanigans.
Staff was extraordinally friendly and helpful.
Huge pool areas and a very cozy and beautiful beach are the main focus of the hotel.
The relatively short drive from the airport is also very comfortable thanks to modern and luxurious shuttles.
All in all we definitly plan on returning on our next trip to Crete.