HOTEL LA PALAPA

Sur la plage même

The service at the bar was very slow. We thought the server left the bar. But drinks were good.

I cannot give hotel La Palapa enough stars. Rolando was on top of everything. He helped us book the best tours and made our experience unforgettable. Just steps to the ocean, a fabulous restaurant and great new friends I don't think I'd want to stay anywhere else while visiting Costa-Rica!

When we came to check in, the girl at the reception desk said that we would be able to inspect the room only after paying for it. I had to persuade her and explain that in the civilized world she is obliged to show the room before checking in. She still showed us the room, and we decided to stay at the hotel for 3 nights. The next day, when I was sleeping in a hammock, a man with a dog without a badge came up to me, did not introduce himself, woke me up and started shouting and being rude to me to get out of the hotel, otherwise he would call the police!!! To my answer that I live in this hotel, he replied that I don't have a bracelet!!! AND HE'S THE HOTEL MANAGER!!! AND HE WENT TO CALL THE POLICE!!!

Dear HOTEL DIRECTOR, if you have uneducated people working at the reception desk who do not know how to interact with people and CUSTOMERS of YOUR HOTEL, then I recommend reading my recommendations. And in your regulations to prescribe the rules of communication with customers!!! 1. Come and introduce yourself, state your FULL NAME, the position of the hotel employee. 2- Find out if I'm staying at a hotel or not. 3- FIND OUT MY LAST NAME AND PATRONYMIC to check in the database whether there are such guests in the hotel. 4- find out for yourself why your hotel guests do not have bracelets, without complaints to the guest! 5- Bring bracelets to guests and apologize for misunderstanding and concern 6- Offer a DRINK AS an APOLOGY!!! 7- Fine a hotel employee for non-compliance with the rules!!! Until all these points are met, you will lose your customers because of the stupidity of your employees!!!

We came here for lunch. Amazing views of the beach, great music, our waiter was attentive and friendly. Food was so good! We enjoyed surf and turf (Wow), cheeseburgers, chicken strips, and grilled tuna. I enjoyed a watermelon drink, it was so refreshing. We will definitely come back on our next trip.