LA VILLA DEL MARE

This hotel is lovely, although the room we stayed in could use some renovations. However, the kind and amazing staff totally made up for it. We had an amazing vacation in Sardinia thanks to the very kind man at the reception. He gave us the best tips for beaches and other trips! Every morning we drove wherever he recommended us and every place was simply stunning. We didn't stay at the local Poetto beach at all, it's definitely better to rent a car and drive around the island for a really unique beach experience.
The lady at the reception was also very kind, she recommended us 2 seafood restaurants nearby, we tried both and were very happy with the choice. So definitely ask them for some recommendations.
Breakfast was good, except for no vegetables available. The location is good although we expected many more restaurants, cafes and shops along the beach based on the reviews, it was rather calm and quiet. We drove to the city center almost every evening for true "vacation vibes" evening experience. But it's definitely a great option for someone looking for a more quiet location.

Disappointed with the Lack of Flexibility and Customer Service from the Hotel Administration

I regret that I cannot provide a detailed review of the hotel itself, as I was unable to travel due to an unexpected illness. However, I would like to share my experience with the hotel administration and owner, as it speaks volumes about their customer service and flexibility. When I was advised by my doctor to cancel my trip, the tour operator contacted the hotel to arrange a refund of the costs. Unfortunately, the response from the hotel administration was extremely disappointing. Instead of showing any understanding or offering alternative solutions, they flatly rejected the refund without considering my situation. I understand that hotels have expenses to cover and cancellation policies in place. Nevertheless, I had hoped for a bit more empathy and willingness to accommodate my circumstances. Perhaps they could have gone the extra mile and allowed me to change the dates of my booking. Such a solution would have been beneficial for both parties and would have demonstrated the hotel's concern for its guests' well-being.
The fact that the hotel showed no flexibility and seemingly had no interest in handling my case appropriately casts a negative light on the administration and owner. Customer service and guest satisfaction should always be a top priority, especially in cases involving unforeseen circumstances such as illness. While I cannot review the hotel itself based on personal experience, I can say that I am disappointed with their approach based on my interaction with the hotel administration. It is important for hotels to not only focus on their profits but also to address the needs and situations of their guests. Unfortunately, this expectation was not met in this particular case.

I hope that the hotel reevaluates its policies and demonstrates more flexibility in handling unexpected situations in the future. Only then can it earn the trust of potential guests and provide a positive experience for all.

Bello e gentili! Ci tornerò

Hotel très sympa. Atypique. Belle chambre. Lit un peu dur. Une super gelateria devant l'hôtel. La promenade devant l'hôtel est génial.