avis_word LE MARMOTEL 克莱蒙费朗

Bon hotel. Reste standard.

Did a one night stop over here with the family. A really lovely hotel with excellent friendly staff. They made us very welcome.

Mooie geschakelde kamers met 2 toiletten als gezinskamer. tram voor de deur om te pakken naar het centrum.
Ontbijt teleurstellend.

Accueil et personnel très sympathique |Chambre au confort correct et propre |Salle de bain wc suffisamment grande |Par contre au niveau restaurant |Il faudrait réorganiser le service car pas très efficace malgré la bonne volonté du personnel en salle.|Plats très longs a arriver, à 19 h 40,la moitié des plats en rupture |Le dernier jour, au soir commande d 1 petite salade estivale et 1 grande salade auvergnate, attente 55 mn avant d être servi, 2 tables arrivées après nous servies|10 mn avant nous .|Organisation à revoir

Helpful staff, newly decorated reception and rooms. Spacious outdoor terrace. Secure parking available. Petit Marché restaurant reasonably priced. Bar well stocked and seasonal beers on offer.

Tout était très bien. Très bon accueil.|Le dîner et le petit-déjeuner étaient très bien. Chambres très bien, très propre. Seul bémol, odeur d'égoût en fin de matinée.

Arrivée à 2 h du matin à la sortie des urgences du CHU. On a pris grand soin de nous. Merci.

We recently stayed at The Originals Boutique, Hôtel Le Marmotel, Clermont-Ferrand under extremely stressful and emotional circumstances. We had to make a last-minute trip after my husband’s mother was rushed to the nearby hospital. This was the only hotel within walking distance, so we booked out of necessity. What followed was the single worst hotel experience we have ever had.||Upon arrival on Saturday morning, after driving all night, we were given a key card and went upstairs—only to discover that the room was already occupied. Yes, someone was asleep in the bed when we opened the door. We were horrified and went back to the front desk.||The second room they gave us was far too small and facing the busy traffic, not the garden side as booked. We were beyond exhausted and told them this wasn’t correct. Finally, we were given a room that matched the size we had paid for—on the so-called “garden side,” which was in reality just a parking lot.||The following day, my sister-in-law and 8-year-old nephew arrived from Berlin, and I had booked them a room online in advance, requesting an early check-in. When we all went to the front desk to check them in, the staff told us the room would not be ready until 4pm—which was very upsetting but fine since my nephew could temporarily hang out in my room. But then, shockingly, the desk agent told my husband and me we had to check out immediately.||We were stunned. We had extended our stay the day before, in person, with the front desk. But she insisted that we were only booked for Friday and Saturday. I explained that we hadn’t even been in France on Friday—we were in Stuttgart, and I had our hotel reservation from Stuttgart to prove it. The hotel had clearly booked the wrong dates and now expected us to vacate the room, saying a group was coming and they were full.||This situation was deeply distressing. My husband and his sister needed to visit their critically ill mother in the hospital. Our nephew had nowhere to rest or relax. The lobby was filthy and uncomfortable. When my sister-in-law tried to grab a croissant from the breakfast area, she was met with hostility—a woman slapped her hand and barked that breakfast was only served from 7:30–10:30.||We had no room for over five hours. I took my nephew to a nearby hotel to sit and have lunch while we waited. Eventually, we were allowed back to check in again. My nephew’s room (a wheelchair-accessible room) was moderately clean, which felt like a relief at this point.||But our new room was a disaster—tiny, filthy, much smaller than what we had already paid for, and hadn’t been updated in over a decade. It was unsanitary and unfit for guests. When I tried to explain this, the desk agent told me there was nothing else available. I said my husband insisted on a refund, as we had been left without a room for five hours and then given a downgrade. She told me to return later when her colleague was in. I've attached photos from this room. ||When I came back later that evening, her colleague told me she could not give a refund—only a partial refund for the difference in room price. I explained this was completely unacceptable: we had paid for two nights but only had access to a room for a fraction of that time, and it wasn’t the room we booked.||After outlining the entire situation—using a translator app, since she barely spoke English—she finally agreed to refund the final night.||We then told them that we would be checking out the next day. I had booked two nights for my sister-in-law, but it was clear with how horrific the place was that we needed to leave ASAP. The morning we left, my sister-in-law and her son went in for breakfast. I had booked an all-inclusive night with breakfast covered. Instead, the front desk agent said they had no breakfast included and charged them again. When I came down, my sister-in-law explained the situation. I then requested a full refund for their second night and their breakfast. A long conversation ensued about the invoice. She did not fully understand the breakdown of the hotel invoice, and I kept showing her that breakfast had been charged, as well as tax for the full two nights. I was requesting a refund for the breakfast, for one night, and for the tax on that night. It was a nightmare. I finally gave up after she only refunded me €90. When we were leaving, she agreed to refund €39 more. At this point, I could care less. We just needed to get out of there.||Please note that this hotel is awful, disorganized, dirty, and unprofessional. No one should stay here under any circumstances. It made a difficult family situation significantly worse, and we are currently fighting for a full refund. This place is unsanitary, mismanaged, and should not be in operation.

We recently stayed at The Originals Boutique, Hôtel Le Marmotel, Clermont-Ferrand under extremely stressful and emotional circumstances. We had to make a last-minute trip after my husband’s mother was rushed to the nearby hospital. This was the only hotel within walking distance, so we booked out of necessity. What followed was the single worst hotel experience we have ever had.

Upon arrival on Saturday morning, after driving all night, we were given a key card and went upstairs—only to discover that the room was already occupied. Yes, someone was asleep in the bed when we opened the door. We were horrified and went back to the front desk.

The second room they gave us was far too small and facing the busy traffic, not the garden side as booked. We were beyond exhausted. Finally, we were given a room that matched the size we had paid for—on the so-called “garden side,” which was in reality just a parking lot.

The following day, my sister-in-law and 8-year-old nephew arrived from Berlin, and I had booked them a room online in advance, requesting an early check-in. When we all went to the front desk to check them in, the staff told us the room would not be ready until 4pm—which was fine. But then, shockingly, the desk agent told my husband and me we had to check out immediately.

We were stunned. We had extended our stay the day before, in person, with the front desk. But she insisted that we were only booked for Friday and Saturday. I explained that we hadn’t even been in France on Friday—we were in Stuttgart, and I had a reservation from our night in Stuttgart to prove it. The hotel had clearly booked the wrong dates and now expected us to vacate the room, saying a group was coming and they were full.

This situation was deeply distressing. My husband and his sister needed to visit their critically ill mother in the hospital. Our nephew had nowhere to rest or relax. The lobby was filthy and uncomfortable. When my sister-in-law tried to grab a croissant from the breakfast area, she was met with hostility—a woman slapped her hand and barked that breakfast was only served from 7:30–10:30.

We had no room for over five hours. I took my nephew to a nearby hotel to sit and have lunch while we waited. Eventually, we were allowed back to check in again. My nephew’s room (a wheelchair-accessible room) was moderately clean, which felt like a relief at this point.

But our new room was a disaster—tiny, filthy, much smaller than what we had already paid for, and hadn’t been updated in over a decade. It was unsanitary and unfit for guests. When I tried to explain this, the desk agent told me there was nothing else available. I said my husband insisted on a refund, as we had been left without a room for five hours and then given a downgrade. She told me to return later when her colleague was in.

When I came back later that evening, her colleague told me she could not give a refund—only a partial refund for the difference in room price. I explained this was completely unacceptable: we had paid for two nights but only had access to a room for a fraction of that time, and it wasn’t the room we booked.

After outlining the entire situation—using a translator app, since she barely spoke English—she finally agreed to refund the final night.

No one should stay here. I'm not sure who is writing these 5 star reviews. I've included photos of the hotel. The lobby is filthy and my sister-in-law said the food was spoiling - the fruit etc. in the lobby area.

Chambres spacieuses et les 2 chambres communicantes pour les familles sont super|Petit bémol sur la 2è télévision qui ne fonctionnait pas : conseil vérifier avant l'arrivée des voyageurs

Impeccable en plus pour aller dans le centre-ville prendre le tramway gratuit le week-end

Great stop off on the way to Spain.|Room was decent size for our family of 4, with a door between the two rooms.||Good clean facilities, local amenities close by including a petrol station next door.||An outside seating area on the top floor was a superb surprise.||Special mention for the young lady on reception, I believe she was called Mannon, great service, and with a smile.|Nothing was too much trouble for her to assist me with any requests and advice for the area.|A credit to the hotel.

Très agréablement surpris par cet hôtel qui vient de changer de direction. Très propre chambre correcte et un plus pour la chambre familiale avec un espace pour les parents et une autre chambre communiquante avec 3 lits pour les enfants et une télé dans chaque chambre. Petit déjeuner parfait et le plus si vous souhaitez laisser votre voiture au parking de l'hôtel vous avez le tramway au pied de l'hôtel qui vous emmène au centre de Clermont Ferrand et bon à savoir il est gratuit le weekend

Vriendelijke ontvangst aan de receptie, ‘s avonds en sochtends divers personeel ontmoet en iedereen vriendelijk en behulpzaam. Wij hadden de familiekamer en die was ruim en van alle gemakken voorzien. Koel kunnen slapen dankzij de airco en buiten en op de gang was het heerlijk rustig. ‘s avonds in de stad rondgelopen en gegeten en dat was heel gezellig. Lekker ontbeten en weer vertrokken met de auto die op de afgesloten en bewaakte parkeerplaats stond. Goede prijs/kwaliteit verhouding. Voor ons een heel goed overnachtingshotel.

Chambre très moyenne pour un 3 étoiles, bien équipé mais très petite, idem pour les toilettes et la douche.
Demandé une grande salle de bain si vous êtes costaud. La climatisation goutté dans la chambre et faisait un bruit de locomotive à chaque démarrage. Conclusion, très pratique pour les cours séjour avec un prix attractif et la climatisation. Mais peut mieux faire

Nous venions pour des rendez-vous business sur Clermont- ferrand. Nous avons été très bien reçu par ANGELICA, à l'accueil. Nous sommes globalement très stisfait de notre séjour.

L'hôtel est très confortable et fonctionnel, les chambres sont assez spacieuses et le petit déjeuner bien fourni. |Le service laissait cependant à désirer, avec un responsable pas vraiment respectueux, qui n'hésitait pas à répondre à ses clients.

Nous avons séjourné plusieurs fois dans cet hôtel, nous étions dans une chambre familiale, rien à dire, très bien, avant ce jour et remercions le professionnalisme, la sympathie de Mr Hassan, malheureusement, il n'est plus là ! |Au mois de mai, nous avons réservé sur place la même chambre pour juin, aucun souci jusque là.|Lorsque nous sommes arrivés, c'était une chambre triple! Pas bien grave! Mais elle était sale, bouilloire non nettoyée, poussière épaisse devant le frigo, sous le lavabo, traînée marrons devant les joints de la douche, papier sous le lit, articles de douche utilisés......Nous l'avons signalé le 2ème jour et rien de plus n'a été fait!!|En partant, heureusement une charmante et agréable employée de l'hôtel, Caroline nous a demandé si tout s'était bien passé, et nous lui avons soumis ces désagréments qui n'avaient pas été réglés, elle s'est excusée alors qu'elle n'y était pour rien! Nous la remercions encore pour sa gentillesse, son geste commercial, son professionnalisme et sa réactivité.|C'est bien dommage ! Il faudrait que le où les responsables de l'hôtel prennent ces problèmes avec plus de sérieux ....|Vincenzo, Maryse, Julia

Hotel sale et chambre pareil, petit déjeuner médiocre. Accuei correct. Les lits mal fait, poussières partout et le sol très sale, pleins de tâches et collant.

Petite chambre propre au calme avec serviettes à disposition.
Parking attenant à l hôtel.
Très bon accueil et petit déjeuner très complet.

Points négatifs : Les chambres de cet hôtel auraient besoin d’être vérifiées avant l’arrivée des clients. La colonne de douche est à changer dans la chambre que j’occupais cette fois ci (j’ai séjourné plusieurs fois dans cet hôtel), quand je suis arrivée la bouilloire contenait encore de l’eau, un des gobelets était sale. Le ménage avait été fait « à l’arrache » ! Poussières sous le lit et dans les coins, cheveux dans la douche. L’hôtel est très brouillant, il y a souvent des groupes de jeunes qui y séjournent et ils ne sont pas du tout soucieux du repos des autres. Il est difficile de se reposer. Ils crient et claquent les portes jusqu’à très tard la nuit. Les chambres sont assez petites. ||Points positifs : La literie est confortable. |Le personnel est accueillant et sympathique, les repas au restaurants sont bons et de qualité (attention, le week end il n’y a que le petit déjeuner, le restaurant est fermé). Le buffet du petit déjeuner est varié (petit bémol, il n’y a pas de yaourts). ||Les tarifs de la restauration sont corrects, par contre le prix de la chambre est élevé pour les prestations proposées.

Hôtel à éviter, personnelles incompétents, direction malhonnête |N oubliez rien dans votre chambre, car 1h après votre départ, il n y a plus rien. La chambre a été faite de fond en comble. Qu elle efficacité des gouvernantes. J espère que mon blouson de marque ira bien à l un de vos proches, par contre n oubliez pas de retirer ma pièce d identité de l intérieur avant de la laver, cela m embêterait que vous l abîmiez

À éviter, hôtel juste passable et sur côté Malhonnêteté, de la part des gouvernantes et de la direction.

MERCI infiniment à toute l'équipe, sans oublier Fleur ???? et Thomas, pour leur disponibilité et leur compréhension lors de nos diverses demandes.
Un chauffeur de car et son groupe très satisfait.
J-C

Encontramos una bolsa basura dentro de los cajones qué estan como buros!! El desayuno incluido no está mal, pero podrían agregar fruta fresca en lugar de fruta de lata ... Para una noche esta bien

Hôtel bon marché pour y séjourné quelques jours et avec des commodités à proximité

Super hôtel,très bien situé(tram juste en face),le personnel est très sympa et à l'écoute,les chambres sont très propres et très confortables. Le resto de l'hôtel est super aussi,de bons plats généreux. Prochaine visite à Clermond nous reviendrons ici.

Équipe agréable et disponible.

Nous étions des habitués,mais un réceptionniste se nommant Hassan nous poses problèmes à chaque fois pour un rien et nous manque de respect ce qui intolérable.

Meilleure visite a l'hotel Brahim a été tres acceuillant. Tres bon. Je suis anglais.