DOLPHIN HOUSE RESORT

I recently stayed at Dolphin House Resort, and while the facilities and gardens were impressive, the attitude of the staff was a serious issue. Upon arrival at the reception, I only received information about the closing time of the reception and the necessity of pre-booking meals. There was no welcome tea or facility guidance; I was immediately escorted to my room.

Particularly distressing was the difference in service between my family and a Caucasian couple who arrived after us. While the receptionist provided welcome tea and facility guidance to the couple, I received none. When I requested resort maps or facility information, I was told to refer to a map at the restaurant.

During breakfast on the first day, the unfriendly attitude of the staff member preparing eggs left me feeling uneasy. Upon arrival at the restaurant, despite several staff members being present, no one guided us to a table. It seemed they were engrossed in their own conversations and paid little attention to guests.

The issue escalated during the second day's breakfast due to a communication problem with the same unfriendly egg-cook staff member. This staff member, right in front of me, began conversing in Filipino with another staff member, seemingly mocking and discussing my communication problem, which was extremely disrespectful. Though I didn't understand their language entirely, the few words I caught and their demeanor indicated they were laughing and discussing my communication issue.

This led me to express my dissatisfaction at the reception, highlighting the problems with staff attitudes. My three-night stay was marred by the attitudes of reception and restaurant staff, excluding housekeeping and facility management.

Furthermore, during check-out, there was an issue with the card terminal malfunctioning, and they requested cash payment. I refused, and after the terminal was fixed, I settled the bill with my card. However, demanding cash payment due to a malfunctioning terminal was another problematic attitude displayed by the staff towards guests.

Despite its serene location and excellent facilities, my three-night stay at Dolphin House was ruined by the discourteous attitude of its staff. I cannot recommend this resort, and I believe it would be wise to explore other alternatives. It seems that the staff here still lack the service and attitude befitting a 4-star resort.

Das Preis-Leistungs-Verhältnis stimmt leider nicht. Zwar ist die Lage top und das Personal freundlich, jedoch ist die allgemeine Ausstattung (u.a. veraltetes Mobiliar; Outdoor-Dusche funktioniert nicht richtig), Essen und die Zimmer (hölzerner Bettrost und harte Matrazen, Fenster undicht bzw. sehr hellhörig) unter der erwarteten Qualität. Zumal es angeblich ein 4-Sterne-Hotel sein soll. Auch das Wifi war zu keiner Zeit stabil und im Zimmer sogar nie wirklich verfügbar. Wären die Preise deutlich niedriger, wären die Erwartungen geringer und somit auch das Hotel-Erlebnis zufriedenstellender gewesen...

Pierwsze wrażenie pozytywne ładny ośrodek, ale po chwili pierwsze rozczarowanie nie zbyt uprzejma obsługa ale to nic ze standardem w pokojach: smród kanalizacji i stęchlizny, brak działającego WiFi. Drugiego dnia nie zjedliśmy śniadania ponieważ załatwialiśmy zmianę pokoju przez co spóźniliśmy się 10 min na śniadanie którego nie mogliśmy już zjeść. Kolejnego dnia nie było lepiej, kelner nas wyprosił ponieważ śniadania są do 10:00 wiec w 10 min musieliśmy się wyrobić ze śniadaniem. Podsumowując : na tle konkurencji bardzo drogo i byle jak, śmierdzi, wszystko stare poniszczone, brak internetu. Nie polecam

Très bel endroit pour plongeurs ou non plongeurs.
au programme: Tortues, dauphins, sardine run, coraux
service et restaurant au top

bien place, bf corrct mais peu copieux, literie dure, sdb vetuste, clim correcte