THE HAMPTON INN PONTE VEDRA

Very unprofessional receptionist. Start raising voice and eventually yell on me.. She said that if I'm not gonna listen to Her opinions. She will refuse service. And I will have to find hotel somewhere else. After paying online I showed her receipt. She said she don't care and I need to pay again with other credit card. Eventually, after she called her boss, she find out that reservation have been already paid.

Cleanliness is an issue with this hotel. Stayed at this hold during last week of December 2023. The carpets inside the rooms seem dirty, old and have a musty smell. During our stay, we found a cockroach underneath the microwave. There was an abandoned baby bottle between the beds. If these are issues that we found, what are the other issues that remain and hidden from customers

This hotel rocks. I was staying here with a family member for treatment. The staff are extraordinarily great. The Front desk staff and housekeeping are friendly and greet me each time we interact and some staff even recognize my family from previous stays. The two staff members that stood out to me during my pleasant stay were Miss La Tonya (Night Audit) and Miss Cindy from the kitchen. I had an issue not related to my stay at this hotel and both of these wonderful kind ladies went out of their way to accommodate my issue with recommendations, directions and, a personal effect (of their own) to alleviate my issue without charge. This issue was ultimately resolved and they showed kindness at time when it really mattered. They both refused a tip wether out of pure kindness or policy (non stated) nonetheless both were a shining example of kind, compassionate, and hospitable Hampton staff that this hotel has the pleasure of employing. Thank you Hampton Inn for the great stay and, thank you to the courteous, hospitable staff for our wonderful stay. We will be returning to this hotel in the future.
-The Duggars

Stayed for Mayo appointments. Very friendly staff. Clean environment. Located among restaurants and retail shopping. Very convenient to Mayo. Thank you for taking pride in your business and guest accommodations.

One night stay attending a Ponte Vedra event so perfect location for us. Restaurant and grocery options close by. We noticed extra care and attention to service and cleanliness. Friendly staff (Sandra and others), quiet, well-appointed room with comfortable bedding, good water pressure, and complimentary products. Nice full breakfast not the usual dull continental, hot delicious strong coffee —all examples raising the bar for this class of Hilton in Florida. We did not use the pool or gym but both looked appealing. Ample secure parking under the trees in well lit lot.