THE VINOY RENAISSANCE ST PETERSBURG RESORT & GOLF CLUB

Beautiful hotel and get service!

Working

Always fabulous

We arrived at hotel on Friday evening after a 5 hour drive from Fort Lauderdale. The valet parked the truck, the bell hop took the luggage and it started out as expected. Then we got to the front desk and it took a horrible left turn. We were told that the hotel sold our room and unfortunately there was no room available for the night and given a voucher to stay in a hotel down the street. From arrival to the time we checked into the other hotel it took 2 hours. And the all day music festival was right outside this hotel so to get there we would have to find parking. The hotel they sent us to was terrible, we missed the Friday of the festival and the morning on Saturday. When we returned, they told us they would make it up, so I expected us to be upgraded to a much better room. We had to wait over an hour for the room to be ready, spent $150 on eggs and some bread (it was buffet only but I was on diet and could not eat anything but eggs) and then we finally get the call, only to discover that they put us in the same room we booked. But it gets worse. We prepaid the entire stay and paid double the normal rate for the convenience. Nothing was comped, no upgrades given, and they never gave us any type of credit. Meaning we paid double the rack rate of this hotel to stay at a significantly cheaper hotel and only got one night with no upgrade. They truly ruined our weekend and experience in St Pete. The first night when the news was delivered the desk person called for a manager who never showed and then the second day the desk person did the same thing and they never showed. We got treated like second class citizens, yet paid for a first class experience. Disappointed is a huge understatement.

It’s all in the color, “Vinoy”! Iconic as it gets in St. Pete. Beautiful grounds in a perfect location.