BEST WESTERN INN AND SUITES

Sehr gutes BW, in dass man durchaus wieder zurückkehren kann. Wir waren insgesamt drei Tage hier und haben unseren Aufenthalt wirklich genossen.

We stayed at this hotel in February 2024 and were very dissatisfied. First, we got our room at 4:30 p.m. instead of 3:00 p.m. There was a musty and damp smell.

In the morning, we woke up with little bugs on our feet and legs. Even after removing these critters, they continued to jump on our bodies. So we decided to leave the room immediately. We had to go back 3 times to speak to a manager to get a refund with no luck. Even in writing through our 3rd party, they did not want to give us a refund. We called twice with no return call.

In summary:
-Old hotel with several problems
-Poor customer service
-Breakfast was very good

I do not suggest this hotel. Don't waste your money at this hotel.

Cet Hôtel est une grosse déception.
Nuit la plus chère de notre Road trip, mais à part l’espace piscine plutôt charmant, l’équipement de notre chambre n’était pas à la hauteur du prix.
Pas d’eau chaude pour se doucher!
Pas de sèche-cheveux!
Manque de rangement pour une chambre avec deux lits doubles.
Petit déjeuner dehors correct mais il faisait froid.

First, we arrive around 5pm and were told our room wasn’t ready (cleaned). Rooms are supposed to be ready at 3pm. They said two cleaners walked today. She told my boyfriend our room would be ready in 15 minutes. I am a professional cleaner and didn’t think 15 min would equal a good clean. Sure enough, we get to our room and there’s two little hairs on the sink and one on the bathtub. Much to everyone’s horror, five minutes after we are inside our room, someone opens our door from outside!!! I went out to see was this a housekeeper or what? I spoke with the lady who came in our room, she was another customer and they gave her a key for our room!!! Not sure how in the world the office messed up so badly there. No one apologized to us for this. The bathroom mirrors have black along the edges, looks to be from being old but I’m not sure. Tiles and bathtub cleaned but still dingy and tiles coming off where the shower curtain rod is. We went out for dinner, came back and our key wasn’t working. Had to go back to desk to get it fixed. We paid for two queen beds, we got two double beds. Terrible sleep as their doubles barely fit two adults. My boyfriend dealt with the staff, he’s way nicer than me. He said staff here were friendly. I understand crap happens but I feel like this hotel needs to do better. I would never come back or recommend this place.

This is the worst experience ever when it comes to hotels. I don't understand how this location has any kind of good reviews. First of all, the moment you walk in it smells a mixture of mold and old age. For the price they want to charge here (which is not cheap, equal to most hotels here in Naples so you aren't saving money) they should at least invest in the upkeep of their rooms. I'm attaching pictures. Tye whole room is musty and severely outdated. The grounds are so horrible and not kept up at all. So frustrating and disappointing. The amount of problems and th3 cleanliness needed is horrifying. Missing or damaged doors. Missing room tiles. Mold and water damage everywhere. Do yourself a favor and stay pretty much ANYWHERE else. Hell, I would have been more comfortable in our rental car!