SOLÉ ON THE OCEAN

The hotel has a downward ramp to get to the beach. They hose down this ramp in the morning. We had only been at the hotel for a few days when I slipped on this wet surface incurring numerous injuries (leg, hand, foot).

After the fall I was in pain, applied ice and was limping. I was unable to go for walks on the beach or go swimming in either the ocean or pool for the remainder of my vacation. My injuries still did not heal for several more weeks after returning home.

I am a senior citizen and this was my first vacation in several years.

The Director and the General Manager both acknowledged that I slipped and fell on the wet pavement and that they hose the area down every morning. The Director did not appear at the scene until an hour after the incident. He said the hotel could not offer any accommodation or compensation for the incident. He said that he filed a claim with his insurance company. The Director then lied to insurance company stating that the area was dry even though he did not even appear at the ramp until an hour after the incident (this is Florida - by then it was dry). The insurance company also refused to provide any compensation. The fact that they would not provide any compensation for a guest who fell and was injured on their property speaks volumes. If someone falls on the steps of your home you are liable but a rich hotel does not feel any responsibility for a guest that is injured on their property.

Do not ever stay at this hotel or do so at your own risk!!

We really loved the valet workers and a gentlemen by the names “Ming”

Great staff, from reception, to waiters, to beach service. Definitely recomended.

Andrei was amazing, checked us in very fast and easy! Hotel is amazing highly recommend

Love this place ❤️