THE RITZ-CARLTON SOUTH BEACH

Pool bar charged for ultra premium tequila when house margaritas were ordered. Response was "sorry, I just make the drinks".

Pamper yourself with that good service and good food,
Julio R.

This place sucks. The spa DOESNT include the pool and beach and they don’t tell you that up front or how you can access those. They don’t do anything to help you get what you asked for. The staff is not accommodating or willing to help. You are better off going somewhere else. It doesn’t make sense for the pool to be separate from the spa.

We are here currently and not impressed. Pre- communication with hotel about special occasions (milestone anniversary and birthdays) and not one person acknowledged in any way or even said Haply anniversary/birthday. Lukewarm front desk greeting (polite but no personalization or made to feel appreciated for status). Waited 2+ hours for room despite the reach out twice to ask for early check in. No Gold status upgrade (until hours later after asking by then already unpacked and despite multiple categories being available). Room has a view of a roof with air conditioning equipment- “city view” is a generous term. Stepped on a rusty metal bar in the pool no one seemed too concerned. Then a huge bloody bandage floated by us while in the pool. Reported all of this to the hotel manager who seemed disinterested at best and still even he couldn’t muster a “happy anniversary” or a “thanks for your loyalty”. Asked about upgrade, he begrudgingly said he might have an upgrade called back hours after we checked into room after we had already unpacked with an option (why didn’t you give it to us at check in?!?) . Room itself (other than view) is decently nice. And the guys at the pool were really great.

We had just stayed at The Edition and a JW Marriott elsewhere in FL last week and the service, catering to guests, rooms- blew the Ritz away. Seems like a brand resting in its previous brand “glory”. As a TA, definitely cannot recommend and having stayed in Miami Beach many times, many other “lesser” named hotels have far, far better service.

Solo puedo hablar de la ubicación, es excelente