MAYFAIR HOUSE HOTEL & GARDEN

Update2 - I got my folio and not only did the manager not apply the promised $50 dining credit but when I attempt to call to get it resolved no one will answer the phone or return a voicemail. So now they've managed to eek an additional $80 for breakfast out of us on the promise of it being comped for our issues... Only for it to actually be charged to my credit card. This whole place is an absolute insult and comedy of errors. I strongly urge travelers to consider alternative accomodations because this is not it.

Update - I spoke with the manager of the property who explained that the group in question did not have authorization to play music in the atrium and that they shut it down as soon as they started receiving complaints. He was understanding of our concerns and was able to offer to make it right for future stays. Due to service level I've increased the rating from 3 to 4 stars.

.....

We opted to stay here for a change of scenery before a cruise out of Miami. I REALLY wanted to like this place but I have some pretty significant reservations.

The property portrays itself as a 4.5 star property and to the immediate eye it meets those requirements. Unfortunately, once you look a little bit closer you realize that there is quite a bit of polish and maintenance missing from this property with great potential.

The positive - the architecture is stunning. It's a truly unique property and in an extremely walkable and energetic neighborhood. You can walk easily to an assortment of shops and restaurants without issue. The rooms themselves are also fairly well appointed.

We had a drink from the SipSip bar and the bar at the Mayfair Grill. We found the drinks very well made and the bartenders were good and very pleasant to interact with.

The bad - shortly after we checked in we were changing in our room and another couple walked right into the room. They apologized profusely and said they had just checked in and were given this room by staff. When we approached staff they were apologetic but starf "this happens sometimes with the software we use when two people are being checked in at the same time" - let me say; I've got a fairly extensive history staying in hotels and this is certainly something that should never be able to happen with whatever hotelier software they have in place and it should be addressed. The agent who assisted did seem genuinely apologetic and assured us that all keys had been cancelled and reissued so no security issues exist but it was still quite the jarring event.

Certain areas of the hotel are showing some disrepair and age. The rooftops pool has many area where telework is either missing or loose on the bottom which seems a bit hazardous.

It was not a warm night when we stayed but the AC seemed to be a struggle. It was set on 68 degrees but the system struggled to keep the room below 71 until around 03:00 when it cooled down outside.

The soundproofing is not great and there seemed to be little consideration for guests when approving events on the property. We were awoken at 0800 to a VERY loud party or reception in the center atrium. It was impossible to get back to sleep because it sounded like the music was piercing directly into our room. Since the hotel rooms encircle this atrium I'm assuming half the hotel guests had similar issues. We were on the 4th floor so I can only imagine how extricating this was for people on lower floors.

Something to consider is that in addition to your nightly room rate and taxes, you are also being charged $25/night in "resort fees" which k personally find ridiculous at a property that has little in terms of actual resort style amenities. It seems like a racket to suck up an additional $25/night while advertising a lower nightly rate.

In all, for what I paid I feel like the visit was slightly overpriced. I had an EXTREMELY discounted rate from a 3rd party. Even with this rare out stay was $286 for one night. This hotel does not meet $300/nt standards in my mind.

Had I laid the average rate of nearly $400/nt I would have been extremely disappointed.

This was not a well oiled machine. Although the staff was friendy, the staff was untrained in hospitality. The hotel was dirty and unsanitized. Many things went wrong during our stay. A welcome basket from the wedding we attended never made our room. We were called when we were at the airport that they had it. I would not recommend this hotel.

I paid the hotel
Total charge on the 28thfebruary
On the 5th april when we came to hotel after 15 hours flight , they said that hotel is overbooked and they sent us another hotel under their responsibility
Today other hotel charged me 366.12 dollars for one night
Its a big shame

If you plan on booking any kind of events or you are vendor think again, There's no communications what so ever from Carlotta Haymer, only contact with her when they grab your deposit and get you to sign their agreement, then you are on your own. If you need to speak with her by phone it's though email only and if she replies you are lucky. Insurance request to vendors, time-line again is sent out two days before the event. They make vendors go though dirty disgusting loading dock filled with other cars, wet dirty floors, spilled trash, and rats. In order to move equipment for the event in there is no ramp. You have a choice of going up five slippy steps or lifting your equipment over your head to reach the upper platform to enter the security door. Cars are blocking nobody speaks english. The security is clueless why you are here they have no information to tell you what floor and how to get to the room. He points to two elevators and it's your job to know how the elevator works and if you need a key for it to move to the floor. This hotel is a joke one person does not know what the other person is doing. I would not recommend this place or their unprofessional staff. If you don't ask questions they don't speak to anyone if they know how to answer it's all guess work after that.

I didn't really like the attitude towards customers. For some reason the card did not work, the cash was not accepted and I had to leave.