MAYFAIR HOUSE HOTEL & GARDEN

The Mayfair is a fabulous hotel. Rooms are spacious, well-equipped, and spotless clean. All the staff are very helpful and friendly. Ate at Mayfair Grill twice and happy hour sunset at Sip Sip— both incredible food and drinks. Mayfair is the best hotel in Coconut Grove.

Had another great time staying at the Mayfair. I can’t get over how gorgeous and unique the property is. The staff is always so welcoming and accommodating. Can’t wait to stay here again!

Staying at Mayfair was honestly a bizarre experience.

First of all, the building is old, but beautiful. The plants in the atrium are incredible, and the pool is great. Very nice architectural gem right in the heard of Coconut Grove.

This hotel has terrible management… here is what happened:

Day 1, in our room the sink, toilet, and shower were all leaking. Small drips of water so we used one of our towels to keep it from pooling.

Day 2, the housekeeping came, and took the only clean towels that we had, and didn’t replace them. They also took our water bottles and some other strange things. I checked at the pool, but there were also no towels there.

Around noon, I went down to the front desk and asked for some towels so that we could shower before dinner.

At 6:30pm that night - they still hadn’t brought us any towels.

I went back down to the front desk and the manager with the man bun told me they had a problem with the housekeeping and were working on getting more towels. He said he would refund our meals that we had ordered from the pool and restaurant so far.

There were no towels in the entire hotel, but he promised to refund those meals which seemed fair.

They did bring towels a few hours later. The manager never refunded the meals.

Day 3, while relaxing at the pool, they decided to have some obnoxious peloton workout class outside at the pool. Coach was yelling and everyone at the pool was annoyed. I also watched “Man Bun Manager” attempt to fix an issue where some guests had reserved a cabana but the hotel never put any sign to reserve it. Lol awkward.

Around 1pm, everyone that had a cabana had to stand up and wait around while they put towels down on the cabana cushions. Weird and awkward.

Upon leaving, I told the front desk employee about everything and he said he would get the meal refunds sorted out. I never heard from him again about that refund.

A day after checkout I received a text message from “Robert T” asking when he could give me a call. I told him a day and time, Robert confirmed, then never called…

Very strange for a hotel to have no towels, then offer to make things right, but then never actually make things right.

Overall review: 4 stars for the actual building architecture, negative 6 stars for the terrible manager of this hotel. Total rating: -2, but I guess 1 star is the lowest I can give.

The room was excellent with two bedrooms and a living area for the whole family! It was beautiful! Everybody was very friendly and accommodating. The bell hop did a great job and gave us a little history on our way up to our room. we were even given a welcome cocktail at the local Grill . You can't beat the location because it was close to everything that you could possibly want to go to . I would definitely stay there again!

Exceptional staff supported a great experience.