MANDARIN ORIENTAL
宾馆
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€€€
2024
推荐
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2024
带游泳池的酒店,在较高的楼层提供宽敞和时尚的客房和套房,可以看到海景
一家位于水边的美丽酒店,有一个私人的黑沙滩和绝对的平静,因为它是唯一一家位于布里克尔岛居民区中心地带的酒店。326间客房的空间很大,而且非常别致,都有蓝色和白色的床铺。所有的套房都位于最高的楼层,可以看到海洋和布里克尔的天际线 。这真是太神奇了!面朝大海的游泳池,水疗中心,服装店,多个酒吧,优秀的餐厅La Mar......一个真正高大上的地址!
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3.9/5
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After we returned I noticed the toilet was not cleaned, cigarette butt still on the patio and the beds were made but all our chargers were unplugged and re-plugged into different outlets and one of the chargers was missing entirely. Called down to the front desk and they checked with the cleaning staff and they were unable to locate it in the old linens and it was nowhere to be found in the room. Also informed the toilet was still dirty (provided pictures) - completely the same as it was before we left. I had purchased a disposable cleaning toilet brush and just cleaned it myself because I could not sanitarily use the toilet in the current state nor allow my family to.
Front desk profusely apologized and said someone from management would contact me in the morning as it was too late for anything to be done as it was already 9 or 10 at night.
The following morning no one from management contacted us and eventually I had to talk to someone else at the front desk relating to another issue and informed I had not been contacted back about the cleaning issue or missing charger. This person (I believe his name is Jake) apologized again and said he was unaware of any of these issues and sent up the associate director of housekeeping.
At that point I had already undertaken the task of cleaning the areas in the room myself as it was the third day we were at the hotel. The AD of housekeeping again apologized and brought up a new charger within 20 or so minutes. I appreciate the charger replacement but nothing was done at that time regarding the terribly insufficient cleaning of the room. Quite ridiculous to be on a relaxing vacation at a 5-star hotel and have to clean the floors and toilet myself. She said she would talk to whoever was front management that day and they would contact us.
We never heard from anyone and at that point I had issues everyday and didn’t want to devote anymore of my time and attention ON VACATION to these issues. We checked out without anyone discussing any of the issues we had been reporting. The experience we had at the Mandarin in March 2024 was a drastic decline from our previous experience and I am reluctant to stay at the hotel again given the many hotel options in Miami.